We can help answer your question! Since we have to take a closer look into your account for this, I've sent you a private message requesting your account details. Check your forum inbox (envelope icon at the top) and let's continue the conversation there!
Greg, AT&T Community Specialist
Need help? Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Award for Community Excellence 2019 Achiever* *The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
It won’t happen. They flat out lied to me. I chatted with multiple reps online and was told after 2 billing cycles it would automatically kick in. When it didn’t I called and they said even though u were promised that when u signed up they wouldn’t honor it. I got sick of dealing with them and just paid the $30 upgrade to unlimited. Really disappointed with Att. Will be dropping them soon