Get superfast AT&T Fiber internet
swroberts's profile

Contributor

 • 

3 Messages

Wednesday, January 16th, 2019 3:29 AM

Based on these stats what should my expected download speeds be?

I have a U-verse VSL2 Internet service.    I have the 24/3 Internet plan. 

No phone just Internet and TV.  

Arris nvg589 broadband modem

Hardwired I am getting 25-30Mbps, wireless is average 13-14Mbps


Capture.JPG

1 Attachment

Accepted Solution

Official Solution

Community Support

 • 

230.7K Messages

5 years ago

Hello @swroberts,

It appears you’re well within the speeds that you’re supposed to be getting from the package you’re subscribed to.

Let us know if you need help with anything else!

 

Mihai AT&T Community Specialist

Community Support

 • 

230.7K Messages

5 years ago

Hi there @swroberts

 

Thanks for reaching out! Here you can get an idea as to what your download speeds may be with the Internet 24 plan. If you have any other questions, we're here for you!

 

Aminah, AT&T Community Specialist

ACE - Professor

 • 

5.3K Messages

5 years ago

@swroberts

Looks like bad line quality there.  Suggest getting that looked at .

Your speed should be close to the sync rate values.  Since you have bonded pair, add both lines to get aggregate speed .

BTW, your service profile looks to be 50/5 or thereabouts.  The upload numbers look a bit off.  Check your bill or myatt app.

Contributor

 • 

3 Messages

5 years ago

I have the ATT 24 Internet plan as part of my Uverse TV package.   The bonded figure confused me , unless this is normal and somehow my Internet bandwidth is managed differently than what the gateway is showing.    

ACE - Professor

 • 

5.3K Messages

5 years ago

@swroberts

No matter, until att cleans up that line, all bets are off. 

 

Att provides several tools to measure speed such as smart home manager. You can use it as a means to confirm proper operation of the service. 

Community Support

 • 

230.7K Messages

5 years ago

Hi @swroberts!


Thank you for reaching back to us! Can you give us more details on what your gateway is showing? and what you feel you should be seeing.

Looking forward to your response!

Yetty, AT&T Community Specialist

ACE - Expert

 • 

34.7K Messages

5 years ago

Actually, I wouldn't say this line is all that bad.  It's long, which is why it's bonded pair for a 25 Mbps customer (and based on the high attenuation).  And yes, there are significant FEC, but I'm not sure they're over 100 per minute.  There's decent "headroom" between the sync rates and the possible sync rates.

 

@swroberts, Does the 25 Mbps hardwired concern you, or is it the ~13 Mbps wireless?  And is that 25 Mbps while watching HD TV or just any time?

 

ACE - Professor

 • 

5.3K Messages

5 years ago

Yeah, I saw that too which was why I though his service was more than 25.  Anyway, you're saying there is no line quality concern?

Former Employee

 • 

22.2K Messages

5 years ago

The OP hardwired internet is great, subscribed to 24 and receiving 25 ir better... No line issues if receiving speeds hardwired.

 

There is no guarantee on wireless speeds... Interference from other units, construction material, distance, etc all can affect wireless speeds.

 

The OP gateway is a 589, 2.4Ghz b/g/n wireless only, not a dual band gateway. A crowded 2.4Ghz wifi enviroment dropping 40% to 50% is not uncommon.

 

May want to invest in a dual band router or WAP, inquire about a dual band gateway or hardwire everything you can.

ACE - Professor

 • 

5.3K Messages

5 years ago

@my thoughts

I'm deferring to you on this one, but the number of FEC errors strikes me as horrible and there are also CRC errors present as well. 

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.