- edited 01-15-2019 8:12 PM
I have a U-verse VSL2 Internet service. I have the 24/3 Internet plan.
No phone just Internet and TV.
Arris nvg589 broadband modem
Hardwired I am getting 25-30Mbps, wireless is average 13-14Mbps
01-17-2019 5:47 AM
Hi there @swroberts
Thanks for reaching out! Here you can get an idea as to what your download speeds may be with the Internet 24 plan. If you have any other questions, we're here for you!
Aminah, AT&T Community Specialist
01-17-2019 6:02 AM
Looks like bad line quality there. Suggest getting that looked at .
Your speed should be close to the sync rate values. Since you have bonded pair, add both lines to get aggregate speed .
BTW, your service profile looks to be 50/5 or thereabouts. The upload numbers look a bit off. Check your bill or myatt app.
01-17-2019 8:27 PM
I have the ATT 24 Internet plan as part of my Uverse TV package. The bonded figure confused me , unless this is normal and somehow my Internet bandwidth is managed differently than what the gateway is showing.
01-18-2019 5:24 AM
No matter, until att cleans up that line, all bets are off.
Att provides several tools to measure speed such as smart home manager. You can use it as a means to confirm proper operation of the service.
01-18-2019 6:37 AM
Thank you for reaching back to us! Can you give us more details on what your gateway is showing? and what you feel you should be seeing.
Looking forward to your response!
Yetty, AT&T Community Specialist
01-18-2019 9:01 AM
Actually, I wouldn't say this line is all that bad. It's long, which is why it's bonded pair for a 25 Mbps customer (and based on the high attenuation). And yes, there are significant FEC, but I'm not sure they're over 100 per minute. There's decent "headroom" between the sync rates and the possible sync rates.
@swroberts, Does the 25 Mbps hardwired concern you, or is it the ~13 Mbps wireless? And is that 25 Mbps while watching HD TV or just any time?
01-18-2019 9:28 AM
Yeah, I saw that too which was why I though his service was more than 25. Anyway, you're saying there is no line quality concern?
01-18-2019 9:28 AM
The OP hardwired internet is great, subscribed to 24 and receiving 25 ir better... No line issues if receiving speeds hardwired.
There is no guarantee on wireless speeds... Interference from other units, construction material, distance, etc all can affect wireless speeds.
The OP gateway is a 589, 2.4Ghz b/g/n wireless only, not a dual band gateway. A crowded 2.4Ghz wifi enviroment dropping 40% to 50% is not uncommon.
May want to invest in a dual band router or WAP, inquire about a dual band gateway or hardwire everything you can.
01-19-2019 12:35 PM
The line from the NID to the jack (green) into router is only 30' and a straight shot from the outside wall inside my basement. But I noticed the Cat5 cable in from the NID is spliced about 10' from where the line is extended to the wall jack. They used Scotch locks to connect the (blue/blue white) and the (orange/orange/white) to extend the 10' to the wall jack which delivers the green port. Then they took that same 10' extension and spliced in the other 2 pairs and ran that to the bottom of the jack which ends up connecting to a LAN port on the router. That ultimately feeds a cat 5 jack in my den about 25' away. At the end of the day I was questioning should I have expected a clean 30' line from the NID to my cable modem? I wasn't hear when the tech installed the line.
01-19-2019 1:05 PM
It appears you’re well within the speeds that you’re supposed to be getting from the package you’re subscribed to.
Let us know if you need help with anything else!
Mihai AT&T Community Specialist
01-19-2019 4:32 PM
Your profile is 55/6 normally used to provide 45/6 internet speed tier... Just means you have more headroom over the normal 32/5 profile used for 24/3 internet speed tier and could upgrade internet speed package if desired.
Concerning scotchloks, I suspect you moved into a location that had previous service or your original install had gateway at a different location resulting in the added footage to current location.
Would I have preferred a solid direct run, yes... But considering the number of splice points from Crossbox to terminal (likely every terminal or two) plus scotchlok to tie into existing terminal, drop wire binding posts at terminal, more at NID to protector, your splitters, and wall jack, possibly 20+ connection points what is one more set of scotchloks in basement area.
Note, it is also possible tech was out of cat5e box and used what was available,most often see direct run come into residence about 4 to 6 feet then spliced to gateway cat5e run, more likely if have (had) a POTS line to splice into home phone wiring.
01-20-2019 8:37 AM
No indication of how long it took to reach those errors....
OP has 589 gateway, first released 2nd half of 2013 replacing the 3812 inid.
OP has a 24/3 internet speed tier which has not really been an option for past two years, the 25/5 speed tier on 34/6 profile is standard new customer since 2017.
Thus possible the OP has had tje 589 from 2 to 5 years, when was last time gateway replaced or numbers reset... Unknown based upon information available.
The OP SNM are low (9s) due to being on a higher profile, which may account for errors shown. Lowering the profile back to bonded 32/5 for 24/3 or 34/6 profile for 25/5 would improve SN to around 13-14 would be my estimate resulting in fewer possible errors... But gateway numbers would need need to be reset to track improvements.