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Michaeljones's profile

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3 Messages

Thursday, December 13th, 2018 8:37 AM

Are AT&T Supervisors Doing Home Visits Now? Is that standard procedure?

So like the title states, an AT&T supervisor showed up at my house today. I've been having connectivity problems with my internet service. A technician came a few days ago and was supposed to have fixed the problem. But the problem wasn't fixed, so I called tech support and they said another technician would be coming to my house this afternoon to look into the problem.

This morning a guy shows up and tells me that he's an AT&T supervisor. He said he was following up to see why there was still a problem with my service after the first technician came a few days ago. He had an AT&T badge, but he didn't have any equipment to run test or check the line. He told me that another technician would still be coming in the afternoon to fix the problem, but he wanted to come in person to look into the problem. Except, he didn't have any equipment and wasn't driving an AT&T service van.

Community Support

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230.7K Messages

5 years ago

Hello @Michaeljones,

Did the technician come in order to resolve the sound issue or was it because of something else?

Please let us know.

 

Mihai AT&T Community Specialist

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