Explore & discover

Helpful Links

want to get a 2nd dsl line but at&t refuses.

Highlighted
Tutor

want to get a 2nd dsl line but at&t refuses.

I live on the edge of a golf course that has million dollar homes all around. My building is not quite like that but I do have 3600 sq . ft. 5 bedroom apt in a 3 unit large house.

 

Our service box is a mile away at the other side of the golf course so while I have internet 18, I rarely get more than 15 mb download and several times a day it chokes and we have to hard reset the modem. AT&T techs have looked at it 3 times and in summary, we're screwed. No other service is available as satellite is all, and the data limits kill us because 2 kids have online school. We use so much data that satellite service might be $500 a month!

The tech says get a bonded pair. I call. Sorry. Not available. So he said get a 2nd dsl line. I call. Sorry. Those are only for businesses. I said OK, give me a business account. I don't have one. However I'll pay for the extra. Nope. You have to give proof you have a business. And just getting a business license is not enough proof.

 

So what the heck do I do? AT&T's monopoly of this area is crazy when they provide the level of service I had 25 years ago. Why can't I get a 2nd line? 6 people in a house and I have to get by on a lousy 15 mb dl rate? The million dollar houses around me have the same problem. However 3.mikes away in the projects, they 100get 

 

Anyone know who to contact to get a waiver or something? I can prove we have 2 kids in online school. The kid in college even has trouble live streaming some of his classes. He has to use my phone to call in to it because he can't get audio to work with the limited upload speed of the whopping 1 mb! 

313 Views
Message 1 of 3
Administrator

Re: want to get a 2nd dsl line but at&t refuses.

Hi @Goofy173!

We'd love to look into this for you here! To fully assist with this issues further, we will need to look over your account in more detail.

I am sending you a private message (PM) to help in this matter. Please check your forums private messages and reply to my message.

I look forward to your response and the opportunity to help you!

Yetty, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 3
Tutor

Re: want to get a 2nd dsl line but at&t refuses.

Nevermind at this point. I've been in contact with the AT&T office of the president and was denied any help in resolving my problem. I just have to continue to deal with daily drop outs of my dsl service and dl speeds under 2 mb/s 

Message 3 of 3
Share this topic
Share this topic
Announcements

Are you having trouble logging in? Is your email password not working? Let us show you how to Reset your Email Password using myAT&T!

Additional Support