06-06-2014 9:24 PM
I recently ordered uverse tv and Internet 25/3 package with a new Motorola NVG589 modem. I have had it for a few months now and the problems keep getting worse. At first my speeds were fine 24.5/3.2mpbs but my tv would lose signal a few times a day for a few minutes then return to normal. i was ok with this but now my speeds are 18/1 mbps on speedtest.net from multiple server tests. i have a cat 5e going to the NID from the modem. i tried my old modem and it is reading the same speeds. also on both modems my info is
Downstream Sync Rate (kbps) 32339
Upstream Sync Rate (kbps) 5041
Downstream Max Attainable Rate (kbps) 58392
Upstream Max Attainable Rate (kbps) 5041
Data Path Interleaved
SN Margin (dB) 19.1 0
Line Attenuation (dB) 23.3 0
Output Power(dBm) 14.2 -9.2
Errored Seconds 0 0
Loss of Signal 0 0
Loss of Frame 0 0
FEC Errors 32623 0
CRC Errors 5416 0
sometimes the noise margin would be -1.0 and thats when i would lose broadband service/TV and have tons of errors. before the tv and 25/3 i had no problems with Internet max alone with my old modem. the guy that installed the service said he installed a dry loop since i didnt have phone service. he also said the ground wire was cut to low at the pedestal so he didnt ground the NID. shouldnt i have a potts filter to reduce errors and increase noise margin? issuse with grounding? or is it a problem at the pedestal or vrad box?
Solved by: Go to Solution.
06-07-2014 11:22 AM
06-07-2014 11:23 PM
I just ran the test and it said no service problems were found.. i guess i will have a tech come out asap. i still have 1 upload speed and the tv went out 2 times in the morning. thank you
06-09-2014 5:58 PM
06-09-2014 6:20 PM
You might want to bring up the TS&R tool and have it waiting for the next time you have an issue. Then click the test button.
You seem to have an intermittent problem, which can often be things like streetlights, HVAC, treadmills that turn on only at certain times or periodically. Could also be moisture in a terminal block, or a bad card.
06-10-2014 7:58 AM
well i never had an intermittent problem but i wrapped my NID with aluminum foil and some electric conduit that was by my ethernet cable last night but still had the same problem in the morning. it must be a terminal block with moisture or a bad card. thank you for narrowing it down.
06-11-2014 8:38 PM
well i guess the problem was at the vrad and i was able to upgrade to uverse power. At&t are the best thank you
Line 1 Line 2
Line State Up Up
Downstream Sync Rate (kbps) 27912 27305
Upstream Sync Rate (kbps) 3040 3040
Downstream Max Attainable Rate (kbps) 65160 55812
Upstream Max Attainable Rate (kbps) 13887 11970
Modulation VDSL2 VDSL2
Data Path Interleaved Interleaved
Downstream Upstream Downstream Upstream
SN Margin (dB) 24.9 28.5 20.4 25.6
Line Attenuation (dB) 21.8 14.1 22.3 13.7
Output Power(dBm) 14.5 -7.0 14.5 -7.0
Errored Seconds 0 0 0 0
Loss of Signal 0 0 0 0
Loss of Frame 0 0 0 0
FEC Errors 0 0 0 0
CRC Errors 0 0 0 0
Bonded Downstream Rate 55217
Bonded Upstream Rate 6080
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