Helpful Links

Will my DSL stop working on the date of my U-verse installation?

Teacher

Will my DSL stop working on the date of my U-verse installation?

Will my DSL stop working on the date of my U-verse installation?

1,336 Views
Message 1 of 4
Highlighted
Expert

Re: Will my DSL stop working on the date of my U-verse installation?

Some have posted that they had to have DSL disconnected before Uverse could be installed.  If you don't get a definitive answer contact TS at 800.288-2020. 

Message 2 of 4
Community Support

Re: Will my DSL stop working on the date of my U-verse installation?

Your DSL disconnect is based off the way your order was placed. For the most part, it usually does disconnect the day the U-verse is installed. As rcsmg stated, sometimes it has to be disconnected before the U-verse is installed. If you are connecting it to an unrelated line, you can request to have them both working and turn off your DSL when you are ready to.

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Tags (1)
Message 3 of 4
Mentor

Re: Will my DSL stop working on the date of my U-verse installation?

It's dependent on when the cease order due date is set. The general idea is to have sales write the (DSL) cease order and the (Uverse) provide order to coincide on the same day. You're still going to incur maybe 4-8 hours of downtime though, depending on when the premise technician can get out there (i.e. your dispatch reservation).

Thank you for choosing AT&T and being the best part of it!

Message 4 of 4
You must type a description before you click preview or reply.
Share this topic
Announcements

Welcome to the internet boards! Check out our troubleshooting articles below and don’t forget to search the forums - your question may have been answered already!

Service acting up? Click here to troubleshoot now!

For DSL related issues. We highly recommend chatting with our teams to address this as quickly as possible.

Additional Support