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Why is service so poor

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Why is service so poor

U-verse outage called went through standard troubleshooting sending technician, late arrival no notices called back seemed like they had no idea anything was scheduled or an issue until I pushed them. Call from technician soon after 2nd call confirmed no service left to investigate came back cable cut someone else fixing no idea when. Located are of cable cut men working 12 hours later drive by everyone is gone call service starts all over again sending out technician. Told we did all that just want to know when it might be fixed oh no sir your technician fixed in the afternoon appointment. There is NO WAT ATT can possibly be this clueless. I think it is time to jettison the entire ATT family U-verse, wireless home and business someone has to be better or st least try to be netter

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Re: Why is service so poor

Hi There @kncash59

We understand how frustrating it is when your service goes down and you do not know what is going on. We can help you out.

 

To get started, we will be sending you a private message to your forums inbox.

 

After you you get the notification, please follow these steps:

  1. Log in to your forums account
  2. Click on the envelope icon
  3. Click on the message that you see
  4. Reply to that message only with the requested information

Just a reminder: Please do not post any information, such as account numbers or email address or phone number on this public thread.

 

Matthew, AT&T Community Specialist


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