Uverse is blocking my outbound SMTP email

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Contributor

Uverse is blocking my outbound SMTP email

I know I have seen posts before on this and I do not want to hijack other threads about this. If an AT&T community manager can help me out and get the outbound SMTP port opened it would be great because the tech support people are telling me I need to go to a paid provider to get this accomplished.

Message 1 of 130 (15,825 Views)
Employee

Re: Uverse is blocking my outbound SMTP email

Hello, silverbeowoulf

You are correct, the U-verse gateway by default blocks the SMTP filter. I was able to pull up your account and I can remove the block. It just takes a minute or two. Would you mind waiting 1-2 minutes and then let me know if this helps? Thanks in advance. Smiley Happy

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 130 (13,452 Views)
Contributor

Re: Uverse is blocking my outbound SMTP email

I would not mind at all, thank you.

Message 3 of 130 (13,450 Views)
Contributor

Re: Uverse is blocking my outbound SMTP email

That worked like a charm, thank you!  Why is it that the uverse support team could not do this?

Message 4 of 130 (13,450 Views)
Employee

Re: Uverse is blocking my outbound SMTP email

Excellent! I'm glad that worked for you. :smileylaugh:

I apologize that U-verse Support wasn't able to resolve this. To be honest, I'm not exactly sure why they were unable to unblock the port for you.

However, I'm glad that you chose to be a part of the U-verse Community and address your concern here. If you have any other questions or issues with your service in the future, feel free to post another question and we'll be glad to help! Smiley Happy

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 5 of 130 (13,450 Views)
Contributor

Re: Uverse is blocking my outbound SMTP email

Hi, 

 

 

I'm having the same problem on a 6-year-old Mac (OS/X 10.6.8) using Entourage 2008 v12.2.3. 

 

I can receive e-mail from my company's GoDaddy account, but I can't send any e-mail. Please unblcok port 25 or tell me what information you need to do it ASAP. 

 

 

Thanks. 

 

Laura in CA

AT&T U-verse customer 

Sunday, Oct. 6, 2013

Message 6 of 130 (13,347 Views)
ACE - Master

Re: Uverse is blocking my outbound SMTP email


laurainnorthernca wrote:

I'm having the same problem on a 6-year-old Mac (OS/X 10.6.8) using Entourage 2008 v12.2.3. 

 

I can receive e-mail from my company's GoDaddy account, but I can't send any e-mail. Please unblcok port 25 or tell me what information you need to do it ASAP. 


Does your mail provider offer any encrypted connections to the mail server (SSL or TLS)?  Those usually use a different port like 587.  I know I have 3 or 4 email providers who have SSL connections, so I can connect to their SMTP servers on port 587 from my home UVerse line.


Jerry B.
"GeekBoy"

--

For additional help, please send a PM to ATTCustomerCare.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 7 of 130 (13,337 Views)
Community Support

Re: Uverse is blocking my outbound SMTP email

Hello laurainnorthernca,

 

I would be glad to look into this for you and see if there are any issues on our end that may be blocking your e-mail domain. I will be sending you a private message to gather more information on this, so be on the lookout for it.

 

-David T

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 8 of 130 (13,307 Views)
Contributor

Re: Uverse is blocking my outbound SMTP email

Would it be possible for you to check my email to see if ATT is blocking emails from my IP Cameras?

THKS, Jaack

Message 9 of 130 (13,237 Views)
Community Support

Re: Uverse is blocking my outbound SMTP email

Hi jamnjk747,

 

I would be glad to look into that for you. I will be sending you a private message to gather some more information.

 

-David T

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 10 of 130 (13,209 Views)
Teacher

Re: Uverse is blocking my outbound SMTP email

Godaddy does NOT use PORT 25.  They use a variety of ports but not 25.  Please consult the Godaddy helpdesk or referrence articles and get your exact port number.

 

 

Message 11 of 130 (13,191 Views)
Contributor

Re: Uverse is blocking my outbound SMTP email

I am having the same issue.  Getting 550 relay errors. Can you please help?

Message 12 of 130 (13,113 Views)
Employee

Re: Uverse is blocking my outbound SMTP email

Hello Lindleman,

I can help you investigate if the trouble is on our end. I have sent you a private message to gather some account details.

SadathCS
ATTU-verseCare

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 13 of 130 (13,104 Views)
Contributor

Re: Uverse is blocking my outbound SMTP email

My smtp port 587 appears to be block as well.  Can you please check this for me?

Message 14 of 130 (13,071 Views)
Community Support

Re: Uverse is blocking my outbound SMTP email

Hi harrism2013,

 

To my knowledge, we do not block that port, and the most common SMTP port that we filter is port 25, but I will be glad to look into that for you.

 

I will be sending you a private message to get your account information.

 

Thank you,

David T

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 15 of 130 (13,068 Views)