04-04-2011 10:33 AM - edited 04-04-2011 10:45 AM
I have just about exhausted all efforts to find this. I spent hours searching and hours waiting on the phone for Tech Support to find it. No one can seem to find this. AT&T technical support even called 2wire and they said they don't have it either. I can't believe 2Wire doesn't have one, please.
So anyone out there who has a .PDF of this manual, please, please, share it with me.
Solved by: Go to Solution.
04-05-2011 6:05 AM
Here's a spec sheet, and I know I've seen the manual posted somewhere.
Thanks for the reply. That's what tech support gave me, why, I don't know. My Father has Verizon FIOS and it's no problem getting the manuals for ANY of their gateways. He was even given a DVD at install time that included everything, Gateway Users Guide, Utilities, Trouble-Shooting Guide, Quick Install Guide, ect...
I will not give up looking for this. Well, not true, I will give up when I no longer need this Gateway.
04-05-2011 8:29 AM
What I find wild is that 2Wire can't offer it?
Exactly! 2Wire is worthless for support on ANY AT&T device. I called 2Wire support and they almost seemed upset, told me that it's not their problem and to call U-Verse support. I called U-Verse support and they couldn't help me either. I feel like a YO-YO.
04-05-2011 10:55 AM
I have a .pdf of the manual for the 3800. not the 3801 but close. Send me a pm with your email address and I'll send it to you. You may also try this link, which is for the 2701 but may be close enough to answer some of your questions.
07-31-2011 3:09 AM
Thanks for the reply, but that is for the 2701, and we're looking for one for the 3801 (for Uverse).
Do you know where a copy of that can be viewed online?
Try http://www.2wire.com/pages/pdfs/2701HG_user_guide.pdf It's been there for a very long time.
07-31-2011 11:04 AM
I used to have a link to an address at FCC which led to the 3800 user manual, but that link doesn't work anymore. I don't know if the FCC keeps copies in their database -- couldn't find anything just now, but I really don't know what I'm looking for. I still have a .pdf of the 3800 manual, which I sent to the OP a while ago. But it's not for the 3801. The old link was: https://fjallfoss.fcc.gov/prod/oet/forms/blobs/retrieve.cgi?attachment_id=652683&native_or_pdf=pdf But, like I said, it doesn't work anymore.
Only reason I put it up is it may provide a hint for someone who wants to dig around in the FCC website (fcc.gov) Wish I could help!
07-31-2011 7:30 PM
It seems to be some great mystery, and one would think that ATT would have a link or .pdf on their site? Thanks, for trying, TE.
08-01-2011 7:54 AM
I have the manual posted for download on my server:
Note a few things:
As such, I don't know how useful this manual really is, but it's there if you want it.
11-26-2011 2:00 PM
THANK YOU for finding that, and posting it!
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