User Guide for my 2Wire 3801HGV Gateway

Scholar

User Guide for my 2Wire 3801HGV Gateway

[ Edited ]

I have just about exhausted all efforts to find this. I spent hours searching and hours waiting on the phone for Tech Support to find it. No one can seem to find this. AT&T technical support even called 2wire and they said they don't have it either. I can't believe 2Wire doesn't have one, please.

 

So anyone out there who has a .PDF of this manual, please, please, share it with me.

 

Much thanks...

Message 1 of 32 (159,162 Views)
ACE - Expert

Re: User Guide for my 2Wire 3801HGV Gateway

[ Edited ]

It must be stated that not all items in that PDF have been implemented by ATT, so it's good for general reference. but don't try looking for items ATT has locked out or are irrelevant. Smiley Wink

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 16 of 32 (144,683 Views)
Expert

Re: User Guide for my 2Wire 3801HGV Gateway

Think that has always been true, and is the same for the 3800, IIRC?

Message 17 of 32 (144,677 Views)
Tutor

Re: User Guide for my 2Wire 3801HGV Gateway

That is so sad and so not user friendly. I got yo-yo'ed between UVerse Tech Support and Connect Tech. Spent over 1 hour but am still without a solution.
Message 18 of 32 (144,558 Views)
Mentor

Re: User Guide for my 2Wire 3801HGV Gateway

How about this directly from 2Wire?

http://www.2wire.com/pages/pdfs/3801.pdf

Message 19 of 32 (144,090 Views)
Mentor

Re: User Guide for my 2Wire 3801HGV Gateway

That's a sales brochure, not a user guide.
Message 20 of 32 (144,074 Views)
Expert

Re: User Guide for my 2Wire 3801HGV Gateway

Message 21 of 32 (142,690 Views)
Teacher

Re: User Guide for my 2Wire 3801HGV Gateway

2wire 2701/3800/3801 which has 6.3.x.x firmware have the same GUI.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
Message 22 of 32 (142,645 Views)
Contributor

Re: User Guide for my 2Wire 3801HGV Gateway

I am scheduled to upgrade from the 6 MBPS DSL service to the 12 MBPS Uverse service which uses the 2Wire 3801.  After reading some of the threads on this forum I am concerned that the service will not work at initial installation.  Is there a known issue with the 12 MBPS service?  Is it related to the 2Wire 3801 modem?

Message 23 of 32 (142,620 Views)
Expert

Re: User Guide for my 2Wire 3801HGV Gateway

Most customers have a successful installation. If your installation has issues after the install, please start a new thread on this forum and we'll be happy to help find out what's wrong.
Message 24 of 32 (142,612 Views)
Contributor

Re: User Guide for my 2Wire 3801HGV Gateway

Message 25 of 32 (141,340 Views)
Contributor

Re: User Guide for my 2Wire 3801HGV Gateway

[ Edited ]

Hi Texas Ed, you mentioned having a pdf of the 3800 2Wire Router manual and I wondered if you would send it to me.  I'm shooting trouble on the DHCP and it would really be handy to have.

 

{Personal content removed for your safety}

 

Thanks.

 

bladog

Message 26 of 32 (131,113 Views)
Expert

Re: User Guide for my 2Wire 3801HGV Gateway

Message 27 of 32 (131,105 Views)
Highlighted
Teacher

Re: User Guide for my 2Wire 3801HGV Gateway

http://hackingbtbusinesshub.files.wordpress.com/2011/11/3801hgv_user_guide_rev-1-0.pdf 

 

found it..... hope it helps but I can't find what I need...

Message 28 of 32 (115,260 Views)
Contributor

Re: User Guide for my 2Wire 3801HGV Gateway

Message 29 of 32 (98,758 Views)
Voyager

Re: User Guide for my 2Wire 3801HGV Gateway

Without any support from AT&T, the 3801HGV User Guide, Version 1.0, may be found at:

http://hackingbtbusinesshub.files.wordpress.com/2011/11/3801hgv_user_guide_rev-1-0.pdf

This 128 page version is helpful.  However, some of the webpages found when going to 192.168.1.254 may look a little different.  These pages are updated and version 1.0 may not always show the latest form.

Message 30 of 32 (65,881 Views)