User Guide for my 2Wire 3801HGV Gateway

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User Guide for my 2Wire 3801HGV Gateway

I have just about exhausted all efforts to find this. I spent hours searching and hours waiting on the phone for Tech Support to find it. No one can seem to find this. AT&T technical support even called 2wire and they said they don't have it either. I can't believe 2Wire doesn't have one, please.

 

So anyone out there who has a .PDF of this manual, please, please, share it with me.

 

Much thanks...

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Message 1 of 32
Expert

Re: User Guide for my 2Wire 3801HGV Gateway

Here's a spec sheet, and I know I've seen the manual posted somewhere.

 

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Message 2 of 32
Scholar

Re: User Guide for my 2Wire 3801HGV Gateway

 


spd2demun wrote:

Here's a spec sheet, and I know I've seen the manual posted somewhere.

 


 

Thanks for the reply. That's what tech support gave me, why, I don't know. My Father has Verizon FIOS and it's no problem getting the manuals for ANY of their gateways. He was even given a DVD at install time that included everything, Gateway Users Guide, Utilities, Trouble-Shooting Guide, Quick Install Guide, ect...

 

I will not give up looking for this. Well, not true, I will give up when I no longer need this Gateway.

Message 3 of 32
Expert

Re: User Guide for my 2Wire 3801HGV Gateway

What I find wild is that 2Wire can't offer it? Smiley Surprised

Message 4 of 32
Scholar

Re: User Guide for my 2Wire 3801HGV Gateway

 


spd2demun wrote:

What I find wild is that 2Wire can't offer it? Smiley Surprised


 

Exactly! 2Wire is worthless for support on ANY AT&T device. I called 2Wire support and they almost seemed upset, told me that it's not their problem and to call U-Verse support. I called U-Verse support and they couldn't help me either. I feel like a YO-YO.

 

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Message 5 of 32
Expert

Re: User Guide for my 2Wire 3801HGV Gateway

I can see not having a printed copy available, but everything is online these days.  Unreal!

Message 6 of 32
Guru

Re: User Guide for my 2Wire 3801HGV Gateway

I have a .pdf of the manual for the 3800. not the 3801 but close.  Send me a pm with your email address and I'll send it to you.  You may also try this link, which is for the 2701 but may be close enough to answer some of your questions.

Message 7 of 32
Contributor

Re: User Guide for my 2Wire 3801HGV Gateway

Try http://www.2wire.com/pages/pdfs/2701HG_user_guide.pdf It's been there for a very long time.
Message 8 of 32
Expert

Re: User Guide for my 2Wire 3801HGV Gateway

Thanks for the reply, but that is for the 2701, and we're looking for one for the 3801 (for Uverse).

 

Do you know where a copy of that can be viewed online?

 


bypass2000 wrote:
Try http://www.2wire.com/pages/pdfs/2701HG_user_guide.pdf It's been there for a very long time.



Message 9 of 32
Guru

Re: User Guide for my 2Wire 3801HGV Gateway

I used to have a link to an address at FCC which led to the 3800 user manual, but that link doesn't work anymore.  I don't know if the FCC keeps copies in their database -- couldn't find anything just now, but I really don't know what I'm looking for.  I still have a .pdf of the 3800 manual, which I sent to the OP a while ago.  But it's not for the 3801.  The old link was:  https://fjallfoss.fcc.gov/prod/oet/forms/blobs/retrieve.cgi?attachment_id=652683&native_or_pdf=pdf  But, like I said, it doesn't work anymore.

 

Only reason I put it up is it may provide a hint for someone who wants to dig around in the FCC website (fcc.gov)  Wish I could help!

Message 10 of 32
Expert

Re: User Guide for my 2Wire 3801HGV Gateway

It seems to be some great mystery, and one would think that ATT would have a link or .pdf on their site? Smiley Surprised  Thanks, for trying, TE. Smiley Happy

Message 11 of 32
Expert

Re: User Guide for my 2Wire 3801HGV Gateway

I have the manual posted for download on my server:

 

http://www.danwilsonsoftware.com/dl/3800HGV-B.Manual.pdf

 

Note a few things:

 

  • This is the manual that was posted on the FCC's site before it disappeared.
  • This is a very early (only?) revision of the manual for the 3800HGV-B.  It refers to the coax connection as an "MCoA" connection, even though the final technology used was HPNA.
  • This manual appears to be based on an older unit, the 3700HGV-B, updated for the 3800HGV-B, so there are references in the manual to the 3700.
  • This manual is based on version 5.x of the RG firmware, this has been superceded by version 6.x, so all the screens are different and the functions are in different locations, even though most of those functions are still there.
  • There are areas in the manual where it talks about functions present in the generic 3800 firmware, some of which have been disabled or made inaccessible by AT&T.

 

As such, I don't know how useful this manual really is, but it's there if you want it.

 

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Message 12 of 32
Expert

Re: User Guide for my 2Wire 3801HGV Gateway

Thanks for that!

 

 

Message 13 of 32
Tutor

Re: User Guide for my 2Wire 3801HGV Gateway

Message 14 of 32
Expert

Re: User Guide for my 2Wire 3801HGV Gateway

THANK YOU for finding that, and posting it!


arasbane wrote:
Here http://hackingbtbusinesshub.files.wordpress.com/2011/11/3801hgv_user_guide_rev-1-0.pdf

 

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