07-13-2013 10:15 AM
I have been using my ATT U-verse TV, Internet, and phone service since April. I would like to change my 2wire wireless SSID name from the generic to something more original. I have tried to change it but it asks for password and I put the password in from the actual device and it tells me that it is not the correct code to access and edit the name and the password for my connection. If anyone can help me I would greatly appreciate it.
Solved by: Go to Solution.
07-13-2013 10:54 AM
It sounds like the password was changed from it's default one and you don't remember it? You can reset the router to factory default. Here are the instructions: Performing a factory reset on the Wireless Gateway - AT&T U-verse High Speed Internet Support
Remember you will lose all settings you have made to the residential gateway.
07-13-2013 11:03 AM
I never changed anything on it because it was a difficult one to begin with. Since it is too difficult to remember now I want one I can remember. lol Thanks for the info I will try it.
07-14-2013 4:11 PM
Hello sharon , I understand you want to rename your wireless network but the system password entered is being rejected. To make setting changes for the 2Wire gateway you will need to provide the System Password that is found on a label on the side of the gateway. In some cases, users confuse this password with the Wireless Network Key but they serve different purposes. The Wireless Network Key allows a device to authenticate with your wireless network while the System Password will allow you to make changes to the settings on your 2wire gateway and save them.
These documents may be helpful to determine what information you need and how to use it.
If you would also like to change your Wireless Network Key to something you can remember, follow the instructions on Changing Wireless Password in a 2Wire Gateway
01-23-2014 3:21 PM
Just checking up on your post. If you encounter any issues with your service or equipment in the future, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
Visit these related resourcesView New Device Help!
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