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Reward disqualified


Reward disqualified

Services installed 5/16/18, my reward was disqualified 5/24/18 for no reason. I have been on hold with customer service for over an hour and no one seems to care. I'll just settle with cancelling my services and switching back to xfinity! 

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Re: Reward disqualified

Good morning afternoon @Deb_Escobedo

I’m sorry to hear about the issues you’re having with your reward.  I’d like to assist you as best I can.

You can look into your reward status here: https://soc.att.com/2KblYMp; You can also reach our reward center team at: 800.288.9983 7:00 A.M  to 7:00 P.M Central Standard Time Monday through Friday.  This group will be the ones to best assist you in recovering this reward.

I hope you have a wonderful day!

Alex, AT&T Community Specialist

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