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Need someone at AT&T with just a little bit of brains to help me get service.

Need someone at AT&T with just a little bit of brains to help me get service.

We built our home almost 3 years ago in the country and every since then I have been trying to get internet only to get tickets submitted and nothing else done. At&T said  I cant get internet because they cant find my address in their system, yet both of my neighbors on each side of me on the same side of the road have AT&T phones and uverse. A friend told me to order phone service so they would have my address on file. I have Directv so I didn't think his idea would work because they have my address for Directv but I tried his plan anyway and guess what? I cant even get a phone! My next plan was to out smart AT&T. I called AT&T and ordered fixed wireless using my neighbors address. The plan was to meet them there when they came to install it and say sorry I gave the wrong address come down here. Everything was going as planed. They told me that it was available at this address and we started the process. I had already picked my plan, had how much it would cost and even had my installation payments broken down to 3 payments of 33 dollars. My plan was working! Finally, I was getting something done, until the end of the conversation. As he was about done he said: It shows you already have internet at this address. I said , yes my landlord does but Im their roommate and I want my own internet. He said that they cant do that. [Edited to comply with Guidelines]

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Message 1 of 63
Administrator

Re: Need someone at AT

HI @Jimbofischer,

With advancing technology, AT&T is able to provide more ways for you to connect! Just because AT&T home internet is not available, does not mean other options are not! Check out how AT&T brings the world to you and how you can connect to the world! Interested in AT&T Fiber? Fill out the form with your property information and one of our experts will be in touch to discuss a custom solution for your property.

Thank you for reaching out to AT&T's Community and Forums Team.

Lafayette, AT&T Community Specialist


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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 46 of 63

Re: Need someone at AT

Just put the fake address  numbers on my mailbox . AT&T has sent an email confirming they are still coming tomorrow. Wish me luck.

Message 47 of 63
Employee

Re: Need someone at AT

without going back through all the threads are you attempting to get dsl or uverse?

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While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers on our own time and do not represent AT&T in any official capacity with our responses.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 48 of 63

Re: Need someone at AT

Tech came out. He said the order says I'm getting uverse but I ordered fixed wireless.  AT&T can't do anything right. Anyway,  I said OK let's hook it up. He said OK I have to find the box and he left. He came back and said he has to run a line from a box at my neighbors driveway and the line would cross his driveway so he would have to put in an order to have the line ran and buried to my house and it would be about 14 days to get it done. He never asked if he had the right address and it's looking like my plan is going to work. If I got any smarter I wouldn't know what to do with myself. 

Message 49 of 63

Re: Need someone at AT

I'm at a crossroads here. I want fixed wireless because he said it would be faster but I don't want to cancel uverse and blow my plan out of the water. I hate having to deal with this using smoke and mirrors. 

Message 50 of 63
ACE - Expert

Re: Need someone at AT

You've indicated all along that smoke and mirrors was your thing.  You have to stick with the original plan. 

 

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 51 of 63

Re: Need someone at AT

Who was  the one that said: that will never work, AT&T has checks and balances to go by. Lol. I would like to thank all the nay sayers on here, yall really pushed me to prove you all wrong.  Thanks from the bottom of my heart. Anyone reading this that has the same problem all you have to do is find an abandoned house near you, check to see if it is available there, check availability to all address on each side of you to make sure they are getting it. If it is and all neighbors are getting it,  order AT&T using the abandond address and your address as the billing address  . The day they come to your house cover the numbers on that mailbox and your neighbors mailbox. Change the numbers on your mailbox to match the abandoned house. When the Tech calls tell him the GPS is all wrong in your area and give him directions to your house. Once he is there he will run a line or order for a line to be put down and bam you will have Internet. After a few months call AT&T and tell them you think they have the wrong address to your house and it needs to be corrected , bam you are now in their system. What do you have to lose? It's worth a try. It worked for me.

Message 52 of 63
ACE - Master

Re: Need someone at AT

I hope your arms heal as well as the bruises on your back. It ain't over til the fat lady sings. (Per the old saying) 

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 53 of 63

Re: Need someone at AT

BTW, skeet skeet ah that felt good. I never wanted to use smoke and mirrors.  I have tried to do it the right way many times but sometimes when you are dealing with incompetent people you have to steer them in the right direction, even if it is with smoke and mirrors. 

Message 54 of 63

Re: Need someone at AT

Oh Spoom,  I know it hurts to be wrong but can't you just be happy for me and all the others that I may of helped. The hurt you are feeling will fade with time my friend. 

Message 55 of 63
ACE - Expert

Re: Need someone at AT

I'm confused.  Is your internet service installed and up and running?

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 56 of 63

Re: Need someone at AT

The line will be put in within the next two weeks. He said he didn't have the equipment to do it. He also said there is a line coming off that box to my neighbors house past me. It's pretty much a done deal. Yall said the tech would never come to my house because of checks and balances,  but he did come. He did confirm that it's available and Yall said it wasn't.  I think it's time Yall come to the winners side and join me because this is getting embarrassing for yall.

Message 57 of 63
ACE - Expert

Re: Need someone at AT

I got no skin in this game but I do have an AT&T box right behind my house....so I'm good.  😆

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 58 of 63

Re: Need someone at AT

I also have a box about 1500 feet down the road and soon there will be a line from that box to my house and it's all because I out smarted AT&T. I don't understand why yall try and shoot me down when all I do is rise above it  every time. I've probably helped a lot of people all yall do is stay negative. Good luck with all that.

Message 59 of 63
ACE - Master

Re: Need someone at AT

@Jimbofischer Can't speak for the others, but I'm sure I'll get over it rather quickly.   You don't happen to live on Pennsylvania Ave. do you? Smiley Indifferent

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 60 of 63
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