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Need someone at AT&T with just a little bit of brains to help me get service.

Need someone at AT&T with just a little bit of brains to help me get service.

We built our home almost 3 years ago in the country and every since then I have been trying to get internet only to get tickets submitted and nothing else done. At&T said  I cant get internet because they cant find my address in their system, yet both of my neighbors on each side of me on the same side of the road have AT&T phones and uverse. A friend told me to order phone service so they would have my address on file. I have Directv so I didn't think his idea would work because they have my address for Directv but I tried his plan anyway and guess what? I cant even get a phone! My next plan was to out smart AT&T. I called AT&T and ordered fixed wireless using my neighbors address. The plan was to meet them there when they came to install it and say sorry I gave the wrong address come down here. Everything was going as planed. They told me that it was available at this address and we started the process. I had already picked my plan, had how much it would cost and even had my installation payments broken down to 3 payments of 33 dollars. My plan was working! Finally, I was getting something done, until the end of the conversation. As he was about done he said: It shows you already have internet at this address. I said , yes my landlord does but Im their roommate and I want my own internet. He said that they cant do that. [Edited to comply with Guidelines]

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Message 1 of 63
ACE - Master

Re: Need someone at AT

@Jimbofischer "What can I say, truth hurts"  It's also important when seeking help from fellow customers

 

So this has nothing at all to do with two accounts at one address.  While I read your  original post I didn't see or was I looking for deception. They may be telling you no service because they don't have the bandwidth, nodes, facilities or whatever in the area to give you service. At any rate, now that you've admitted to lying and we're customers just like you, you're not deceiving AT&T, but rather you're deceiving those who are trying to help.  Done here. 

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 16 of 63

Re: Need someone at AT

Both neighbors on both sides of me have AT&T. I was only trying to trick AT&T to get them to my house. [Please keep it courteous]

Message 17 of 63
Employee

Re: Need someone at AT

so you gave them the wrong address  well they wouldnt have installed anything in your home due to the fact it must be installed to the address on the order, even if you tell the installer oops i gave the wrong address he still wouldnt install it at your house as the order would need to be re written for your address to which the installer has no ability to write an order. i can only point you to calling and asking for address validation but im assuming you have done that after 3 years. As was mentioned before there are a limited amount of connections at the box and once they are use up there is no room for more customers,

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THE FOLLOWING IS INCLUDED WITH EACH POST

While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers on our own time and do not represent AT&T in any official capacity with our responses.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 18 of 63

Re: Need someone at AT

That's an easy fix. I would just take the numbers off the mailbox and he wouldn't know the address.  You see, I live in the country,  there are only 4 houses on my road. We all own large piece's of property and gps doesn't even know our address. So once he came down , I would get him and he would hook it up. I'm going to get it done wait and see.

Message 19 of 63

Re: Need someone at AT

Also if yall knew how to read you would see that when I gave them my neighbors address they said it was available so that means it's available lol that means there is room for at least one more person. 

Message 20 of 63
Employee

Re: Need someone at AT

That's an easy fix. I would just take the numbers off the mailbox and he wouldn't know the address

It just doesnt work that way

Also if yall knew how to read you would see that when I gave them my neighbors address they said it was available so that means it's available lol that means there is room for at least one more person

Belittling  those that are trying to assist you  will get you nowhere in this community forum at&t is not here and will not see your posts we are all just customers same as you we have given the only avenues that we know of to point you in the right direction and even some alternatives, yet you attack those that try to assist. Ive said all im willing to say and will move on and unsubscribe to this post.

 

Good Luck

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THE FOLLOWING IS INCLUDED WITH EACH POST

While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers on our own time and do not represent AT&T in any official capacity with our responses.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 21 of 63

Re: Need someone at AT

Why does it say you are an employee? 

Message 22 of 63

Re: Need someone at AT

I'm not trying to belittle people,  it just blows my mind that people can't read and understand what is being said before they try to "help"

Message 23 of 63
Employee

Re: Need someone at AT

its in my signature at the bottom of every post

While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers on our own time and do not represent AT&T in any official capacity with our responses

 

 

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THE FOLLOWING IS INCLUDED WITH EACH POST

While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers on our own time and do not represent AT&T in any official capacity with our responses.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 24 of 63

Re: Need someone at AT

There is an abandoned house on my road with no mailbox or numbers on the house. I found the address and checked availability for AT&T fixed wireless. It said it's available. So you're telling me if I use that address ,the tech comes out and calls me for directions to my house he wouldn't be able to hook it up?

Message 25 of 63
Employee

Re: Need someone at AT

exactly it can only be installed at the address on the order,

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THE FOLLOWING IS INCLUDED WITH EACH POST

While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers on our own time and do not represent AT&T in any official capacity with our responses.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 26 of 63

Re: Need someone at AT

I understand that but how will he know the address? There are no numbers on my house and GPS doesn't work. I'm thinking he will call me because he won't be able to find my house and I will direct him how to get there. I doubt he will even know he is at the wrong address. Once it is hooked up and a signal is connected an address won't affect any of that from happening. After it is hooked up and running I can call back tell them that its working and the wrong address was used . Then give them the real address so I will be in their system

Message 27 of 63
Employee

Re: Need someone at AT

@my thoughts  care to explain how it works i dont have the energy

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THE FOLLOWING IS INCLUDED WITH EACH POST

While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers on our own time and do not represent AT&T in any official capacity with our responses.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 28 of 63
ACE - Master

Re: Need someone at AT

Oh what a tangled web, you know the rest. 

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 29 of 63

Re: Need someone at AT

I will update when I do it. Yall might be right but I have to try

Message 30 of 63
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