06-24-2014 8:55 PM
First off I would like to that I am new to AT&T as of last week and so far I haven't had the best experience starting out.
It started with a sales rep pitching the services at my house and telling me how good AT&T internet is with their fiber optic dedicated line that would be going to my house. At no point was it mentioned that the cable was IPTV and would use the same bandwidth my internet was on.
I previously had 12mb/s from WoW! and decided to go with the 18mb/s package with uverse thinking it would be more than enough to satisfy my needs. I got the rude awakening the day of the install after running a few speed tests and seeing my internet speeds go anywhere from 6mb/s - 20 mb/s depending on how many HD streams I had going.
Sorry for the rant, but basically I am looking to move to a higher internet package like the 24mb/s package. After reading a few posts from these forums I am worried that I may not even be able to get that kind of service at my house.
I have the NVG589 modem and VEN201 WAP. I tried running the UVrealtime, but from what I understand it is not compatible with the 589 yet?
Here is the SS of the Broadband statistics
I am hoping someone has good news for me because this entire process has been frustrating and stressful
Solved! Go to Solution.
06-25-2014 12:45 PM
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06-25-2014 4:37 PM
06-25-2014 9:32 PM
Thank you for the information. When you speak of distance, to what are you referring to exactly that keeps me from receiving better service?
I would also like to know why over the phone tech support seems oblivious to the information that you provided about how every HD stream uses more and more bandwidth. I have spoken to roughly 4-5 people over the phone and when I tell them what is going on they act confused like they have never heard of this problem before and want to send a technician to my house.
thanks again for the information my thoughts
06-25-2014 10:27 PM
06-26-2014 4:23 PM
Thanks again my thoughts for taking your time to provide me with all of the information. You explained everything very well to where I would be able to understand.
I just had a technician leave my house and he was somehow able to provide me with the 32M profile. It appears to be working in the correct manner as I am now getting 12mb/s with 3 HD sources instead of the 6mb/s I was getting previously.
On that note I would like to thank everyone for their help and guidance along this tiresome journey. Hopefully I can live in peace now that his issue has been resolved.
Have a nice day.
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