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Moved Router

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Moved Router

I moved my AT&T router to another room. I ran a longer cat 5 cable from the wall where the service enters the house. To a wall connection in my living room. From there I powered up the router and plugged to original cat 5 from the wall location  to the ONT Broadband port. Now I have a green light for power and wifi, but to blinking red lights for broadband 1 and 2. Am I not able to add a longer cat 5 from the service connection at the wall? 

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Message 1 of 6
Employee
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Accepted by Employee (Employee)
Accepted by Constructive
‎05-13-2019 11:20 AM

Re: Moved Router

The ONT port is for direct fiber connection from ONT.

 

If you have Uverse ADSL2+ or VDSL service the wall connection should be to the GREEN DSL port not the RED port.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 2 of 6
Contributor

Re: Moved Router

The service works when the wire provided is plugged into the red ont port. It's when I used my own cat 5 line (100 ft) to move the modem to another room that I had troubles. I've contacted AT&T and schedule a technician to move the service. I hate paying for something that I could probably do myself.

Message 3 of 6
Employee

Re: Moved Router

i think you may be mistaken as @my thoughts says the red broadband is for direct fiber connection wouldnt hurt to plug it into the green port to see if it works if it does you can cancel the service call

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 6
ACE - Expert

Re: Moved Router

There shouldn't be any ambiguity here.  The green broadband port is RJ11.  The red ONT port for fiber is RJ45.

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Message 5 of 6
Contributor

Re: Moved Router

You were correct. Thank you for your help.
Message 6 of 6
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