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Internet debacle


Internet debacle

I placed an order to cancel home internet and begin business internet during the last week of November. I have taken off work THREE times and have had FOUR technicians come out and yet as of today - 1/17/19 I STILL DO NOT HAVE INTERNET SERVICE!

Several service reps and installers later and no one can explain why I do not have service. I filled a complaint in December and was told someone would reach out to me. I am still waiting!!! It has cost me money - taking off work and no one showing up and going to a coffee shop to utilize service. I need compensation and installation NOW!!

Message 1 of 2

Re: Internet debacle

Hi @Mack...,

To fully assist with this issue further, we will need to look over your account in more detail.
I am sending you a private message (PM) to help in this matter. Please check your forums private messages by clicking the Forums Inbox. Locate the PM from ATTCares and reply to my message with your specific account details.
I look forward to your response and the opportunity to help you!
Dee, AT&T Community Specialist

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