Contributor
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1 Message
Installation Order Cancelled Without Notice
I scheduled my uverse internet installation a month in advance and received an order number, account number and the date and time of installation. That day *was* supposed to be tomorrow. When I checked online with chat support, I was told that my installation was cancelled "for technical reasons." What's the point of scheduling a month in advance if it can be cancelled without any prior notice to me (email or phone call)? This is frustrating and when I contacted support, I was told that the next available appointment wouldn't be available until 23 days from now.
This is for a second location as I already have u-verse and liked it until now. I don't know what to do other than go with a competitor for both locations. Any way to resolve before I make the jump?
ATTHelp
Community Support
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230.7K Messages
7 years ago
Hello @Texas713,
We are sorry to see trouble with installation and will be glad to help see if we can correct the issue. Please send us a detailed message by clicking here. Be sure to include:
Once we have your account details be looking for an email to the email associated with your forum ID or a call at a provided contact number.
-ATTCustomerCare
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jcolby12
Tutor
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4 Messages
7 years ago
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