07-19-2013 12:16 PM
I tried to watch a Netfix movie, but it keep stopping to load every few minutes! Is this because there isn't enough bandwith in U-verse?
Solved! Go to Solution.
07-19-2013 12:30 PM
What internet tier are you on? Here is a link to the different packages and the features they support: AT&T U-verse High Speed Internet
"If you find this post helpful and it solved your issue please mark it as a solution. This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"
07-19-2013 2:33 PM
Thanks. Just started with U-verse.
07-20-2013 6:49 AM
Netflix will scale the quality of the video to match the bandwidth of your connection. Sometimes latency, or issues on the connection between Netflix's Content Delivery Network and AT&T can cause buffering. Try some other streaming service to see if the problem seems to be with Netflix or with your connection in general.
Report back and we'll do our best to guide you further.
07-21-2013 4:38 PM
Hello Mark Fuchs, I'm sorry you are experiencing an interruption while streaming video on Netflix. BeeBee SA and Jeffer MC brought up some excellent points regarding these video streaming services. The internet speed you chose will make a notable difference when it comes to streaming video. Although you are able to stream video with the lower speeds it is recommended to have 18mbps or higher for best results. I will be glad to research your account and perform some tests to determine if there are any problems with your network or help you get the speed that fits your needs. I have sent you a private message to discuss your account in detail.
07-22-2013 8:23 AM
Thanks for the help and education on U-verse. I am hoping to learn more
from reading information in the forum. I had just moved to my new home and
Direct TV offered internet through AT&T. Now I learn that U-verse has a TV
package as well. I am not under contract to Direct TV, so I might just make
the move to a full AT&T package, if the price is right!
Mark (Removed for security reasons)
On Sun, Jul 21, 2013 at 7:38 PM, Community Mailer
07-22-2013 9:57 AM
You're welcome markrfuchs! I have sent you a private message with some quotes so you can get an idea of what the pricing is like.
02-24-2014 10:20 AM
I have the same problem. Amazon Prime and Hulu.com work find but Netflix seem to be the problem. Sometimes Netflix freezes but most of the time the audio track will not synch up with the video track.
02-28-2014 3:52 PM
03-01-2014 6:23 AM - edited 03-01-2014 6:29 AM
I agree with the above poster. No need for 18 mb tier. 12 mb tier works fine.
I've checked my speed with http://www.speedtest.net/. Always runs between 10 and 11 mb and usually hits 11+.
03-04-2014 6:48 PM
05-26-2014 2:05 PM
I am having trouble watching Netflix streaming. I was wondering if there is a fix on this. It happens when it drops to below 1.5 mbps. Very frustrating, is there anything that you can do to speed things up? Help.
05-29-2014 4:30 AM
I am having this same problem during prime time with all sources of streaming video, even though Speedtest.net shows I am getting my full 12 MBPS download speed.
05-30-2014 1:02 PM - last edited on 05-30-2014 1:06 PM by Phil-101
I am paying for 18mbps - and rarely get even close to that. Frankly, I have been testing my speed regularly for a few weeks now and keeping a log. The highest I have had is 13517 and the lowest is 1028. A few minutes ago it logged in at 8342.
I have been through all the "fixes" for this. Your guys have re-set or whatever they do from their end; I have reset numerous times. AT&T simply is not providing the service we are paying for.
[Legal discussions are not permitted per the Guidelines]
05-30-2014 1:42 PM
Are you testing your speed wired, or wireless?
Are you testing with more than one server or speed test service?
Are you testing with nothing else significant (e.g. large movie download, onlin backup, P2P filesharing) going on over your network connection at the same time?
© 2016 AT&T Intellectual Property.This link will open a new window All rights reserved. AT&T, Globe logo, Mobilizing Your World and DIRECTV are registered trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.
Congratulations! You earned the Liz badge!