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I have a new router and can't get it connected

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I have a new router and can't get it connected

We're able to view our router and our devices say it's connected but there's no internet connection. I feel like I'm missing a step but have no idea what it is.  And I'm very frustrated that I can't seem to find a single phone number for support

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Re: I have a new router and can't get it connected

Hi @Redzinnia

 

Happy to help! Try troubleshooting your router's connection with the Troubleshoot and Resolve Tool. Sign in to get personalized steps. If you still need help afterward, let us know!

 

Aminah, AT&T Community Specialist


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