How to start and address validation case?

I am wondering how to start an address validation case. All my neighbors have access to fiber (and are eligible to start the service if I enter their address in the website) however I am not.

Even my next door neighbor has the service but for me it says not available.

Responses

mohesles

Contributor

•

3 Messages

5 years ago

Yeah, I've called in the past and created cases a couple times. But noone ever gets back to me so thats why I was wondering if any help online would be better.

I understand the limits of how many users and the neighbor cutoff (which was what i guessed in the beggining). However, for any of the addresses of my neighbors in green in the picture below I can see that internet is offered. In my case (the house in orange) it doesnt even show as a possibility and says that I'm only eligible for directv which seems weird to me