HORRIBLE customer service after 25 years of service!
I have been with AT&T for at least 25 years. I moved over the weekend. My service was to be connected at my new home today. I took off from work. Time slot for service was 0900-1100. Nobody came. Called AT&T to find out why. Was told "we are experiencing high amount of service requests. Your appointment was bumped to June 4th." REALLY, June 4th!!!!!! I can see one day, but NOT two weeks! I told them I work from home part time and need my service. The best they could do was May 30th!! I took time off today from a NEW JOB (same company, new position). Has to call and ask for another day off for this! Needless to say....they are not happy with me! I find this treatment inexcusable! I was on the phone with them for 2 hours trying to straighten this out! All the kept saying was....I am sorry, and I understand....NO, you DON'T understand!
NOW, I call to get my digital life moved. I am NOT under contract and have loyalty privileges (or so I thought!). I am told it will be ANOTHER $350 AND A CREDIT CHECK!!!!! I need to sign a two year contract (I have had them for yearssssss which is why I don't have one anymore). I am told there is NOTHING ANYBODY can do. It is company policy!
My husband passed away in December. I am selling my home and had to move. I moved into an apartment and am unsure if I will stay there after one year, so I can't sign a 2 year deal. I have been a faithful customer of AT&T's for >25 years.....and this is how I get paid back!
BOY, AM I GLAD I BELONG TO THE CUSTOMER LOYALTY PROGRAM!! I hate to see how they treat new customers!!
Needless to say, the universe is telling me it is time to leave AT&T.....because there IS NOTHING anybody can do for me (As I was told today by many people!).
We're sorry to see that your installation at your new home wasn't completed on your original date! Let us see what we can do! We'll be sending you a Private Message to gather more details and start working toward a resolution. Be sure to check your Inbox for the message!
Aminah, AT&T Community Specialist
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