Explore & discover

Helpful Links

Broadband port - relocate for remodeling

Highlighted
Contributor

Broadband port - relocate for remodeling

I have a need to move the current broadband port to another place in the house.  I opened the box up and noticed that it's only using 4 wires from a cat 5e cable and connected to a box that has a small electrical board with 2 rj11 connections (phone and broadband).  Is the at&t specific junction box required or can I simply wire the cable directly into an existing network outlet using a punch down rj11 connector?  I do not need the phone portion of the connection.

744 Views
Message 1 of 7
ACE - Master

Re: Broadband port - relocate for remodeling

If you're talking about the feed coming into your house that isn't a network cable, it's coming from the NID and has to terminate there to get the service to the modem.  Just what did you open?  If you opened the modem to expose the jack here's hoping nothing was damaged.  If you're talking about a jack I'm not sure what circuit boards you're talking about.  Can you post a photo of what it is you're looking at?

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 7
Professor

Re: Broadband port - relocate for remodeling

Are you referring to the att branded box that the gateway connects to with the green data cable? If yes, you’ll need to schedule a tech visit to move the att branded box and gateway. You may get charged to move it. We did the same thing during a remodel and did not get charged for the visit. 

Message 3 of 7
Contributor

Re: Broadband port - relocate for remodeling

30134.jpeg

 

 It is the ATT branded box.  It's just a cat5 cable coming in from outside.  Inside the box, the cat5 is connected to wires on a circuit board. They have 4 of the 8 wires connected to the broadband side and nothing connected to the phone side.  I assume the circuit board is for the phone side, but I don't know.

 

I have no issues running cable, but just need to know if that att jack is necessary. 

 

Thanks for the replies.

Message 4 of 7
ACE - Master

Re: Broadband port - relocate for remodeling

The "phone side" is just to filter the data of DSL service, so if you're not putting a phone on it, than no you don't need that particular jack. 

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 5 of 7
Contributor

Re: Broadband port - relocate for remodeling

So, can I take the cat5 and put a rj11 connector directly on it using the same 4 wires?  Basically, avoiding the at&t jack all together?

Message 6 of 7
Employee
Solution
Accepted by topic author
Accepted by Cendoya46
‎12-08-2018 5:03 AM

Re: Broadband port - relocate for remodeling

Will work, basically wiring an ADSL2+ circuit if not using the ABJack (att branded jack).

 

The ABJack is for VDSL circuits from VRAD. The component(s) is on the DSL side not phone side.

 

In essence an open or closed circuit depending on if data cable is inserted into jack. The tech at install runs two test (open/closed) which is a SELT test and provides a snap shot of your line at install. Theory is if have future problem support could walk you thru the removable of data cable and reinsertion while running SELT test remotely. If your initial install showed 2200 feet clean and your troubleshooting shooting showed open at 800 feet for example, know the issue is outside. Then the options are create a Uverse ticket for tech do perform a pair change as Uverse techs do not work in core cable plant or create a ticket for CIM tech to repair cable.

 

Without the jack, just means no remote testing of line will always have a Uverse tech dispatched who uf needing to kick work order to CIM means you will be out of service longer, possibly by days.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Tags (1)
Message 7 of 7
Share this topic
Share this topic
Announcements

Are you having trouble logging in? Is your email password not working? Let us show you how to Reset your Email Password using myAT&T!

Additional Support