01-19-2019 8:44 AM
Hi! I am trying to self install a direct cat5 line from NID to Uverse modem nvg599. When powered up, power light is steady green, WIFI light is steady green, BROADBAND 1 & 2 red blinking, and NO SERVICE light, nor is any other light on. This install is for Internet 10 Stand Alone Plan. I do not have active phone line in house, except for cells. My TV is OTA.
As I said, I have been trying to install a CAT5 direct line from the NID to a wall outlet with a 8-wire modular Jack. I THINK I have tried EVERY wire connection, between the blue pair, orange pair and green pair. BUT none of them have worked.
HELP....PLEASE?? My head hurts trying to figure this out!
Solved by: Go to Solution.
- edited 01-19-2019 9:35 AM
Standard would be blue pair at both NID and wall jack.
If this is an ACCESS Internet 10 there is no charge for a tech to correct or install wiring from NID to gateway.
If this is a standard $50 month promotion Internet 10 has a $99 installation for tech install as full install or failed customer self install.
Either way, calling 800.288.2020 to schedule a tech appointment.
01-19-2019 9:54 AM
01-19-2019 10:43 AM
You said you're using an 8pin cord, you just want a standard phone cord from the wall to the broadband input of the modem, it should be labeled. If you're plugging into an 8pin port that's not the correct port for the incoming signal. The wall jack should be a standard RJ11/14 4 or 6 pin, 4 is standard. First to make sure you have a good incoming signal plug the modem directly into the NID to see if it will sync up. You're going to have to get some power out there, but no reason to beat your head against the wall guessing the incoming signal is good.
01-19-2019 10:51 AM
Wanted to add if there is an existing cable from the NID to the location you want, just use it, you don't need to replace it with CAT5.