Explore & discover

Helpful Links

Attempting to self install a direct cat5 for Uverse Internet only

Announcements...
Are you having trouble logging in? Is your email password not working? Let us show you how to Reset your Email Password using myAT&T!
Highlighted
Contributor

Attempting to self install a direct cat5 for Uverse Internet only

Hi! I am trying to self install a direct cat5 line from NID to Uverse modem nvg599. When powered up, power light is steady green, WIFI light is steady green, BROADBAND 1 & 2 red blinking, and NO SERVICE light, nor is any other light on.  This install is for Internet 10 Stand Alone Plan. I do not have active phone line in house, except for cells.  My TV is OTA.  

As I said, I have been trying to install a CAT5 direct line from the NID to a wall outlet with a 8-wire modular Jack. I THINK I have tried EVERY wire connection, between the blue pair, orange pair and green pair.  BUT none of them have worked.  

 

HELP....PLEASE?? My head hurts trying to figure this out!

247 Views
Message 1 of 5
Employee

Re: Attempting to self install a direct cat5 for Uverse Internet only

Standard would be blue pair at both NID and wall jack. 

 

If this is an ACCESS Internet 10 there is no charge for a tech to correct or install wiring from NID to gateway.

 

If this is a standard $50 month promotion Internet 10 has a $99 installation for tech install as full install or failed customer self install.

 

Either way, calling 800.288.2020 to schedule a tech appointment.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 5
Contributor

Re: Attempting to self install a direct cat5 for Uverse Internet only

Thanks for the quick reply!! That was the first way I had it hooked up! To
make sure...after opening the NID, I opened the clear white block where the
wires connect to and installed the wire on the far right connection and
closed the door. I followed the color code on the plugged, punching down
the blue wire. Plugged everything in, which resulted in NO SERVICE light.

I will try all that once more if correct and if same outcome (which I'm
guessing will be) I'll schedule a tech. Where should I go to schedule
apptmnt?

Thanks!

Message 3 of 5
ACE - Master
Solution
Accepted by topic author
Accepted by Ponchymimi
‎01-20-2019 4:41 PM

Re: Attempting to self install a direct cat5 for Uverse Internet only

You said you're using an 8pin cord, you just want a standard phone cord from the wall to the broadband input of the modem, it should be labeled.  If you're plugging into an 8pin port that's not the correct port for the incoming signal.  The wall jack should be a standard RJ11/14 4 or 6 pin, 4 is standard.  First to make sure you have a good incoming signal plug the modem directly into the NID to see if it will sync up.  You're going to have to get some power out there, but no reason to beat your head against the wall guessing the incoming signal is good. 

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Tags (1)
Message 4 of 5
ACE - Master

Re: Attempting to self install a direct cat5 for Uverse Internet only

Wanted to add if there is an existing cable from the NID to the location you want, just use it, you don't need to replace it with CAT5. 

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 5 of 5
Share this topic
Share this topic
Additional Support