Contributor
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2 Messages
Att Uverse Installation
Hi
My family and I are getting Att Uverse Internet and Phone tomorrow.
My questions are these:
Does someone from Att come to help with the installation or do I have to do it? If a person comes, how long does the installation usually take?
Also when doing the online registration process for Uverse Internet, the instructions say I need a 4 digit password?
I never recieved one and customer service told me the answer to the security question to talk to them is it.
Accepted Solution
Official Solution
jfw
Professor
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1.9K Messages
13 years ago
If you signed up for the self install, then you're on your own. If you want a tech to do the install there is usually an installation fee of $149, if you get TV service, the install fee is waived.
Not sure about the PW, it's been a long time, I believe I used the last 4 of my SS# as a temp.
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Anonymous
New Member
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25.7K Messages
13 years ago
Just remember, you are in control, and if you do not feel comfortable, stop them before they start any work. I spent five minutes visiting with my tech before we started, by walking through the home, and showing our current setup for the network, and where I have my LAN set up downstairs for distribution, and placement of the equipment. Tech's love me, since I have a easy clean set up, and everything is cat-5e, already wired.
Tonight, just go through surveying your setup that you have already, and look at where the telephone enters your home or apartment, so you get an idea of the scope of work. Also, go to http://www.uverserealtime.com and download the tool, since it will help if you have any problems with your service, and also can allow for monitoring of usage. Post back if you have any questions tomorrow.
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vegemite2006
Contributor
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2 Messages
13 years ago
thank you too greg zoll
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jfw
Professor
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1.9K Messages
13 years ago
YW! Let us know how the install goes.
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