Contributor
•
1 Message
Arris NVG599 high pitched noise
Hello,
This seems like a never ending issue with AT&T Arris modems, an issue that at least reported here, here and here. I previously had an Arris modem (not sure which modem) with Sonic (www.sonic.com) which under the hood uses the AT&T network to provide internet services and the AT&T-branded Arris modem always made a high-pitch noise.
I am now with AT&T proper and again the Arris NVG599 modem they provided makes this awful high-pitched noise (and I'm in a completely separate home).
Is there any way to get this modem replaced?
ATTHelp
Community Support
•
231.3K Messages
6 years ago
Hello @DeCecily,
Let me get you to the right place to get this issue with the modem resolved. This tool called Troubleshoot & Resolve your AT&T modem. This tool is both instructional and informational. Under each title you will see in light blue, Show more> tap on this and it will expand providing you with detail instructional and information on the process. I am also providing you with a link for additional resources.
May your day be filled with small miracles!
Georgia, AT&T Community Specialist
0
0