AT&T Email address i can send a complaint.

Jan. 6 ATT uverse tech guy shows up to fix internet issues

later it was discovered that my landline isn't working.....caller hears ringing, but i don't hear ringing in my home nor is there a dialtone

i have called so many different ATT numbers and chats and been bounced around with no help

i need these muppets to remotely forward my landline to my cell, so i can get my calls, but i can't seem to get help with that either.

this has been a crazy week with these sesame street characters and if i could find another provider, i would be easing on down the road to the wonderful wizard of oz.

i am really frustrated.

Looking for ATT.com/feedback.  Page provided by customer service was not a working link.

Can someone call me regarding returning my u-verse equipment

May I get some help returning my AT&T U-Verse equipment after having Directv installed

To whom it may concern: your customer service is non-existent at the very best. We signed up for direct tv because your agent at the store sold us on the ability to record 5 programs at once and the ability to rewind up to 72 hours in the past. The Gennie is what they called it. what we got was an older type of DVR box which you can only record 2 shows at the same time but you have to watch one of them (so why to record it). The technician also failed to connect to my wifi so we don't even have the full capabilities of this inferior box. We called at&t the night of the installation may 18  to explain that this is not how the system we ordered is supposed to work. And we're told that to get the other box (Gennie we would have to pay an additional $399 plus $100 for each of the satellite Gennie boxes. And told us they are only for new customers mind you we had only been customers for about 5 hours, how new do you have to be. That night alone we were on the phone for more than 3 hours being transferred from person to person in hopes of straightening this out to no avail. We have been on the phone and to the store having the store manager call and think we were good to go several times he knows he ordered it the way we wanted it and is just as confused as us as to what happened. The installers are supposed to call us to make an appointment yet never do. Also, the way they ran the cables is an absolute mess and the placement of the dish is kind of stupid it is no more than 5 feet from a pine tree branch. So when the wind blows we lose our signal sometimes completely.  And when we called on day one and were told that to get the box we were supposed to get would cost us the $399 plus $100 for the Gennie satellites. We told them they could just discontinue our service and they responded we would have to buy out our contract. Mind you we were only viewing customers for about 5 hours at that point. So is it at&t's position to hold people hostage for about $500 either way? I don't believe it is too much to ask to get what you pay for and not lied to your face by the installing technician. Who actually told me you have to wait 72 hours before you can go back 72 hours on the DVR and not even hook it up to the wifi. I can't believe this is the service you get from AT&T.

VERY UNHAPPY CUSTOMERS

George 

You call me a valued customer because I'm with AT&T for 10 or more years. If this is how you treat your valued customers how do you treat other than valued customers.

[Edited for privacy-This is a public forum. Please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc]

I worked with a gentleman a few weeks ago about getting a galaxy tab and transfering my data plan from my apple watch to the tablet.  Also, he said he would help me lower my bill from $180/month to $130 because of the plan I was on I didn't need.  One other thing he helped me with was changing my mailing address since I recently moved.  All of this he said was done with no hiccups and that we were all set. I still haven't received my tablet even though my account shows that it was delivered last week.  I'll assume he didn't change my mailing address correctly and now the residents at my previous address have my tablet.  Most importantly, my bill this month did not reflect the pricing he stated he had set up for me.  I might as well take the hit on all the bogus fees I'll have to pay (about $1,000 total) to be able to drop att.  I get crappy service all over Colorado even though there's stores and towers everwhere... Too busy merging with Direct tv to fix the crappy service?  Anyways.  If there's nothing that can truly be done then I can just go deal with bad customer service for verizon.  At least I'll have good reception on my phone.

So I guess there is no email address, correct?? That's convenient. Treat us with disregard and provide no avenue for our voices to be heard. WOW. Not my experience with AT&T usually. What is going on??

Here's my story. TOTALLY unacceptable.