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30 days for address validation?!

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30 days for address validation?!

Please help. I am an existing AT&T U-verse Internet+TV customer.  I called on March 31st to schedule a service move from my current dock to a different dock in the same marina (I live on a boat).

I was told I would hear back "next week".  I called on April 29th to check on the status of it and was told "please call again at the end of this week". The hapless support person I spoke to told me there is nothing that can be done because the "validation team" is unreachable except by internal company chat and they were not responding to his inquiries.  That is absurd and unprofessional.

It will be FIVE WEEKS when I call again on Friday.  How do I escalate this?  How can I reach a human that is part of this mysterious "validation team"?  I will be moving this weekend!

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Message 1 of 3
Administrator

Re: 30 days for address validation?!

Hi @bajaking!

Thank you for reaching out to us here, we'd love to look into this for you here! To fully assist with this issue further, we will need to look over your service request in more detail.

I am sending you a private message (PM) to help in this matter. Please check and reply to my message. I look forward to your response and the opportunity to help you!

Yetty, AT&T Community Specialist


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Message 2 of 3
Contributor

Re: 30 days for address validation?!

Having same issue. I typed in 20 address that are further than my house to the main hub and all can get internet. Even empty lots that have no construction on them. I’m closer said empty lots of land and I’m too far or the hub is full but empty lots of land can get it cause those trees love the WiFi...

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