Helpful Links

new user need some help.


new user need some help.

New to uverse and not getting the expected performance.  the install took from 9:00 am to 7:30pm to get it to work.  New house with all new wiring. I have the 18mb internet plan and not getting anywhere close.  at best 6 down and .9mb up.  I'm hoping the experts can take a look at these screenshots and offer any advice before i call tech support.  I really like the features but need more Bitloading-2013-01-03-20-12-05.pngInterfaces-2013-01-03-20-11-57.pngspeed when I work from home.




[removed image with unique IP and MAC address]

Message 1 of 3

Re: new user need some help.

It looks like there may be a bridge tap on your line. A bridge tap is an extra length of wire attached to your pair that doesn't terminate anywhere. It is usually left over from a previous customer that used your pair. Bridge taps cause problems with xDSL services.

You should call technical support, have them send a premises tech to your house to check the line. He should open a helper ticket with the Installation and Maintenance group (I&M), which are the linesmen, to come find and remove the bridge tap.


There is also the possibility that your line may be getting interference.  Possible sources include:

* Power line interference, such as:
* Fluorescent light ballasts
* High-intensity gas discharge lights like mercury vapor
* Grounding problems, such as improper ground at the NID, the pedestal, etc.
* Electrical system grounding problems, such as improper ground on the RG's outlet, the breaker panel, etc.
* HAM radio broadcasts in the HF band
* AM radio transmissions, such as a nearby radio station

Try to isolate any potential source of these problems and see if you can find one that eliminates the interference.



Tags (1)
Message 2 of 3

Re: new user need some help.

SomeJoe7777 thanks for your help.  I have a tech coming out today hopefully it will be easly addressed.  I like the service and don't want to go back to comcast.

Message 3 of 3
Share this topic

Welcome to the internet boards! Check out our troubleshooting articles below and don’t forget to search the forums - your question may have been answered already!

Service acting up? Click here to troubleshoot now!

For DSL related issues. We highly recommend chatting with our teams to address this as quickly as possible.

Additional Support