Contributor
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1 Message
iPad mini international data plan -
AT&T reps don't know what's going on and I have been given 2 different answers to the same question - within what time frame can I actually cancel the iPad mini pre-paid international data plan and get a full refund? is it 15 or 20 days, from date of purchase, or from start date? one said I was good and process my refund request because I paid but haven't used so ok, while the other one said I actually have been charged because it has been canceled so no refund - which is totally wrong and bogus - their policy is to take my money first - not later - I am very upset, no one seems to know what's going on. And this is not the first time.
ATTHelp
Community Support
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231.3K Messages
6 years ago
Hello @Citizen1,
Thank you for reaching out to us regarding your billing concerns. I can definitely understand the importance of getting this corrected. Not to worry, I will be more than happy to help!
To ensure this gets addressed, please send a private message to @ATTCares with your account details and a good contact number. Once I hear back, I will be able to look further into this for you.
I look forward to hearing from you. Take care and have a wonderful day!
Denise, AT&T Community Specialist
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