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emails move from inbox to trash folder automatically

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emails move from inbox to trash folder automatically

This started a couple of days ago.  We have always had our email set to keep the messages on the server for 21 days before deleting.  When we checked the account online the other day there were no emails in the inbox.  I now have just a couple in the inbox and see that all the others have been moved to the trash folder.  We have not changed any settings.  Is the system having issues or is it something on our end?

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Message 1 of 39
Community Support

Re: emails move from inbox to trash folder automatically

Hi @inajamb,

 

We are sorry about the issues with your E-mail. We have not seen any issues where this is occurring, but to be safe, we suggest changing the password on your E-mail account to ensure that no one is accessing it. Also, check your settings and filter rules to ensure there is nothing unusual going on with that.

 

-ATTU-verseCare

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 39

Re: emails move from inbox to trash folder automatically

I am having the exact same issues. Emails come into my Inbox on my iPad & iPhone, then they are quickly moved to my Trash folder without any direction from me. This is also happening on my wife's devices. She has her own email address, and they are both under our master email account. This started on March 1, 2016. Yesterday, for some reason, emails were automatically moved from Trash back to Inbox. An hour later they were gone again! This problem is mirrored on AT&T/Yahoo webmail. I have spent several hours over the last three days working with Connect-Tec. They had me change my password, but that accomplished nothing. I spoke or chatted with at least six different Connect-Tec technicians. They checked all my webmail settings and all looked perfect. We also tried different browsers; no luck.They had no solution for me, while the problem continues!!

 

I use Outlook 2016 on my desktop and it is working perfectly. The problem is definitely with the webmail server, in my opinion.

Message 3 of 39

Re: emails move from inbox to trash folder automatically

Yesterday evening, my emails magically returned to my Inbox. Twelve hours later, they are still there.

Message 4 of 39
Contributor

Re: emails move from inbox to trash folder automatically

I am having the same problem.  All of the emails in my Inbox move to the Trash folder unbidden and my Inbox has a smiley sun with the message, "You're all done.  Please enjoy the rest of your day."  At the suggestion of one of our IT guys, I changed my password last week, and it worked OK for a couple of days, and then started doing the same thing yesterday.  I changed my password again today, but the problem persists, and is in fact worse:  all of my emails from the last two weeks that had been moved to the Trash folder are now gone.  I use Outlook on my home and farm desktops and on my iPad 2 Air, and I have a "Personal (IMAP)" account on my Nexus 6.  I closed Outlook on my farm desktop and turned off both my Nexus 6 and my iPad Air, thinking that changing it on only one machine might fix it, but no joy.  Help, please, AT&T. 

Message 5 of 39

Re: emails move from inbox to trash folder automatically

Well, my problem returned again yesterday afternoon. After working for a couple of days. I had scheduled a Connec-Tec home service guy to come out this morning, but I cancelled it yesterday monring; so I'm back to square one. What's going on here?????

Message 6 of 39
ACE - Expert

Re: emails move from inbox to trash folder automatically

Is it possible you have some PC that has a e-mail client (Outlook, etc.) installed that downloads your mail and marks it deleted on the server when it has done so?  Perhaps that PC was off during the time when everything was okay?

 

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Message 7 of 39
Contributor

Re: emails move from inbox to trash folder automatically

I checked and none of my Outlook accounts was set to delete emails from the server.  Tonight, I deleted the Imap personal email account from the Gmail app on my Nexus 6 and added it back as a new Pop3 account.  When I was setting it up, the last question was whether I wanted emails deleted from the server when I deleted them from the phone.  I said no. It seems to be working OK now, although there have not been enough incoming emails so far to really test it.

Message 8 of 39

Re: emails move from inbox to trash folder automatically

My occurrence only seems to happen, when I leave Outlook open and running on my PC. If I keep Outlook closed, my emails seem to stay put on my Apple devices. I checked all my rules in my Outlook account settings, but I dont see any anomolies. Does anyone have any other suggestions on where else to look in Outlook?

Message 9 of 39
Contributor

Re: emails move from inbox to trash folder automatically

I am having the exact same issue.  It appears to move from inbox to trash after Outlook 2016 downloads the email.  The interesting thing is this just started happening and I have been  using outlook for a long time without issue.  I did not make any setting changes and I do not see anything where it would delete the email.  Some help here is greatly appreciated.

Message 10 of 39
ACE - Expert
Solution
Accepted by ACE - Expert (ACE - Expert)
Accepted by JefferMC
‎03-12-2016 5:23 AM

Re: emails move from inbox to trash folder automatically

 

"Keep e-mails on server" is the option.that you want checked.

 

However, y'all might find these articles interesting:

 

http://wp.josh.com/2016/02/24/outlook-2016s-new-pop3-bug-deletes-your-emails/

 


If you are currently using the “leave on server and  delete after x days” function, the you should check your account because it seems like that the new Outlook is actually deleting your emails almost immediately after retrieving them over POP3. You might also be seeing dupes.


 

 https://support.microsoft.com/en-us/kb/3145116

 


You have Microsoft Outlook 2016 configured to download your email by using POP3, and you experience one of the following symptoms.

  • After Outlook downloads your email, all the email messages on the server are deleted from the Inbox.
  • Email messages are downloaded multiple times in Outlook, causing duplicate items.

 

 

 

 

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Message 11 of 39
Contributor

Re: emails move from inbox to trash folder automatically

I had the same problem and after 2 online chats and 3 phone chats, finally got the suggestion that my Outlook might need the latest update from Microsoft. After doing that, all seems to be well.

I was also getting multiple duplicate emails of most messages and all of my 100 days of historic emails were gone.

AT&T contended they had not heard of that issue before my calls, but that was clearly not the case.

Message 12 of 39

Re: emails move from inbox to trash folder automatically

JefferMC's post seems to work for me, with one minor exception. The directions at the Josh.com website were not quite right. The code to type at the command prompt should be:

 

"C:\Program Files\Common Files\Microsoft shared\ClickToRun\officec2rclient.exe" /update user updatetoversion=16.0.6366.2068. (This replaces the &quot with ". Once I did this, the code worked fine.  

 

Hopefully Microsoft Office 2016 will fix this in their future releases. On that note, you might want to go back in Microsoft 2016 and turn automatic updates back on after waiting a few weeks. Thanks to all who helped on this!

Message 13 of 39

Re: emails move from inbox to trash folder automatically

Apparently Microsoft has fixed this issue. I manually updated to the most recent Microsoft 2016 update, and I no longer have the problem. I did this on my wife's laptop, as she was having this problem too, and both our systems are running fine now.

Message 14 of 39
Contributor

Re: emails move from inbox to trash folder automatically

After reading the articles linked to jeffermc's post and experiencing the multiple copies of emails phenomenon (in spades -- there were 5 or more of some), I Deleted the pop3 account I had added on my Nexus 6 and added back an Imap account for my home (swbell.net) email and then updated Outlook 2016 (it updated to to 16.0.6258.1017), and those two steps solved all of the problems except that the emails on my Nexus 6 Imap email account still get Marked as Read unbidden.  I can live with that, though, so long as (i) they are there, (ii) they are not automatically moved to the Trash folder and (iii) there are not multiple copies of them on any of my machines.

 

So, many thanks to jeffermc. 

Message 15 of 39
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