bellsouth.net email set-up on outlook through uverse internet

Contributor

bellsouth.net email set-up on outlook through uverse internet

Anybody know how to properly set-up existing bellsouth email sending through outlook when connected to a uverse account.  Per AT&T tech support servier 25 has been unlocked yet we are still not able to send out emails through outlook.  Recieving emails through outlook not an issue and we can send and receive emails through the att.net site.  HELP PLEASE!!!

Message 1 of 30 (251,367 Views)
Tutor

Re: bellsouth.net email set-up on outlook through uverse internet

Oh my goodness, I cannot thank you enough for the information below.  Contacted ATT and they were very patient, but were quick to inform me that they cannot support Microsoft products.  It is bad that they leave you stranded as a new U-Verse customer not being able to send emails.  The instructions provided by mibrnsurg are "spot on".  Just remember to select -under Internet E-mail Settings>Outgoing Server tab - make sure to check that your outgoing server requires authentication.  That is an important step - glad I was savy and smart enough to surf the web for a solution.  Thanks mibrnsurg for great information.

Message 16 of 30 (223,037 Views)
Voyager

Re: bellsouth.net email set-up on outlook through uverse internet

i need your help. i did all you said to do and it said this when i click send/recieve : Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity. Account: 'pop.att.yahoo.com', Server: 'pop.att.yahoo.com', Protocol: POP3, Port: 995, Secure(SSL): No, Error Number: 0x800CCC0F

Message 17 of 30 (180,732 Views)
Contributor

Re: bellsouth.net email set-up on outlook through uverse internet

The settings above are correct but unfortunately for some this is not enough. If the setting above alone do not work one must make sure that in the advanced settings tab under your account settings that you select "SSL" for "use the following type of encrypted connection". I spent hours on the phone with AT&T to try and resolve this same issue only to be turned away because as it was said it was a Microsoft issue and not an ATT issue. I would strongly suggest that ATT update their support clients with this knowledge as it may save them some customers. Luckily I was able to resolve or I would have been one of them.
Message 18 of 30 (168,568 Views)
Contributor

Re: bellsouth.net email set-up on outlook through uverse internet

Is anybody else still having problems making this work. I have all the setting like below but it wont send an email. It receives them but wont send them. I spent an hour on the phone with support and they couldn't get it to work. I even tried with a different outlook account on a different computer and same result.





Email Program Settings Field: Enter:
Incoming (POP) inbound.att.net
Outgoing server (SMTP)
outbound.att.net

(requires authentication)

Incoming mail server: POP3
Incoming/Outgoing
User Name: Full AT&T email address, including domain
(e.g., test@att.net, test@bellsouth.net)
Incoming mail port #: 995, secure connection (SSL) checked
Outgoing mail port #: 465, secure connection (SSL) checked
Message 19 of 30 (142,934 Views)
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Community Support

Re: bellsouth.net email set-up on outlook through uverse internet

@Storageking , did you get this figured out? We have a great team of managers who may be able to help. Send us a private message here. Include your full name, account number, contact information and best time you can be reached. We'll do what we can! 

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 20 of 30 (140,507 Views)
Contributor

Re: bellsouth.net email set-up on outlook through uverse internet

I am having the same problem as Storageking I can receive in outlook but cannot send.

I have a bellsouth email and have outlook 2010 and this problem came out of the blue a few days ago

I also spend a lot of time with technical support and I can send emails from my ipad

Can anyone help?

 

 

Message 21 of 30 (139,594 Views)
Contributor

Re: bellsouth.net email set-up on outlook through uverse internet

for months I was unable to SEND emails on my windows live mail... it was very frustrating... I contact at&t numerous times and was always told this is not an at&t issue but a microsoft issue... I was offered to be sent to a support line that charges by the minute to assist me... I always declined... I then was only able to use my webmail which was not satisfying...





then last weekend I got an email stating that there was a fix and I needed to go thru an automated system to correct the settings to be able to send email... the email said I needed to do this by december 11th...





I did it and it worked wonderfully!





then on december 11th?





my windows live email for my bellsouth account now won't RECEIVE emails!





VERY FRUSTRATED! I haven't called because I know they're going to tell me that it's not their issue and it's a microsoft issue but would I like to pay $$$ to talk to an assist line!





very unacceptable!





PLEASE can anyone help???
Message 22 of 30 (139,274 Views)
ACE - Master

Re: bellsouth.net email set-up on outlook through uverse internet

See if this helps:

 

Follow the instructions below to set up Windows Live Mail for your AT&T email account.

  1. Windows Live Mail is part of the Windows Live Essentials suite of programs which can be downloaded. Click Start > All Programs > Windows Live > Windows Live Mail.
  2. Select Add e-mail account. If you are using Windows Live Mail for the first time, it will automatically pop open the Add e-mail account window. Add email account
  3. In the Email address field, enter your full AT&T email address including the domain.
  4. In the Password field, enter the password associated with your AT&T email address.
  5. Select the checkbox beside Remember password.
  6. In the Display Name field, enter your name the way that you want it to appear to other people when you send an email.
  7. Select the checkbox beside Manually configure server settings for this e-mail account.
  8. Click Next.Next in the lower right corner
  9. From the My incoming mail server is a___ drop-down menu, select POP3.
  10. In the Incoming server field, enter inbound.att.net
  11. Select the checkbox beside This server requires a secure connection (SSL).
  12. In the Port field to the right of Incoming server, type 995
  13. From the Log on using drop-down menu, select Clear text authentication.
  14. In the Login ID field, enter your full AT&T email address. This field will default to only the first part of your email address. You must type in the full address, including the domain e.g., test@att.net.
  15. In the Outgoing server field, enter outbound.att.net
  16. Select the checkbox beside This server requires a secure connection (SSL).
  17. In the Port field to the right of Outgoing server, type 465
  18. Select the checkbox beside My outgoing server requires authentication.
  19. Click Next. Next button
  20. If you intend to use this as your primary email account select the checkbox beside Set this account as the default mail account.
  21. Click Finish. Finish in the lower right corner

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 23 of 30 (139,259 Views)
Contributor

Re: bellsouth.net email set-up on outlook through uverse internet

These settings are spot on for the iphone but they would not work until I signed on through a regular computer to initiate it first
Message 24 of 30 (127,530 Views)
Contributor

Re: bellsouth.net email set-up on outlook through uverse internet

I have used the exact setting specified and still cannot connect to the server.  How ever, it says the test message was sent ok.  I'm confused.

Steve

Message 25 of 30 (69,698 Views)
ACE - Expert

Re: bellsouth.net email set-up on outlook through uverse internet


stevetierney wrote:

I have used the exact setting specified and still cannot connect to the server.  How ever, it says the test message was sent ok.  I'm confused.

Steve


Try signing in to the web mail interface using your credentials, then try connecting using your client again.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 26 of 30 (69,690 Views)

Re: bellsouth.net email set-up on outlook through uverse internet

Sorry, but this hasn't worked for me.  I have been a Bellsouth customer for over 27 years.  Even when we changed to U-verse, everything was working fine with Outlook 2010.

 

Then, about 1 1/2 months ago, I would get bounced messages back from random contacts stating that "none of your email accounts was able to send this message to ()".  The only workaround was to go on the web-based email for AT&T/Yahoo and send it that way.  And, the problem isn't consistent!  I can send to a person one day and then the next day it will fail.  I contacted AT&T support and they claim it's an outlook 2010 problem.  I love when they pass the buck!!!!

 

I have tried your settings, the recommended settings on AT&T's website (inbound.att.net and outbound.att.net) etc. etc., and it makes no difference.

 

I'm running Windows 7 professional on a laptop and desktop PC, and Windows 8.1 on another laptop.  They ALL have the same issue.

 

Does anyone have a solution?  The frustrating part is that it's completely random.  I have no viruses or spyware (have the latest edition of Trend Micro Titanium Antivirus/Internet) and have disabled the Windows firewall so that there are no conflicts with that firewall and the Home Portal (2-Wire - another piece of junk) firewall because I've seen problems when people have multiple firewalls set up.

 

Any suggestions are appreciated.

 

MIACLOCKMAN

Message 27 of 30 (69,510 Views)
ACE - Expert

Re: bellsouth.net email set-up on outlook through uverse internet


miaclockman wrote:

Sorry, but this hasn't worked for me.  I have been a Bellsouth customer for over 27 years.  Even when we changed to U-verse, everything was working fine with Outlook 2010.

 

...


Scrolling back up through this thread, I found at least three examples of something that could match what you meant by the pronoun "this."  Could you be more explicit about what you tried?

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 28 of 30 (69,494 Views)

Re: bellsouth.net email set-up on outlook through uverse internet

I apologize for that!  I didn't read the entire thread.  I was responding to the original post at the beginning of the thread.  I thought when I "relplied" under that posting that it would be linked as such.

I have tried to change my incoming and outgoing servers to att.yahoo.com, incoming.bellsouth.net, with the different port numbers and SSL checks.  It is a random problem and has just started in the last 2 months.  I am able to send an email to someone that I've known for decades one day, and then the next time I send an email, it will bounce back with: your email to () - it doesn't even give an address - was undeliverable from any of your email accounts.

It is very frustrating.  Someone mentioned in the thread that you have to "register" your email with AT&T, but I tried to click on the link and was taken to a Yahoo page with no instructions as such.

I guess that I'll give Connectech a call as I pay for the service and tired of getting responses from AT&T that it's a Microsoft problem.

Thank you anyway.

Message 29 of 30 (69,050 Views)
ACE - Expert

Re: bellsouth.net email set-up on outlook through uverse internet

If you're already paying for ConnectTech, then that's worth a try.

One thing that I've seen several times is that you periodically have to log in through the web interface (perchance to encounter and answer a capcha) so that it believes that a real human being has interest in the e-mail account and allow you to use the client software for some as-yet-undetermined period of time.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 30 of 30 (69,040 Views)
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