bellsouth.net email set-up on outlook through uverse internet

Contributor

bellsouth.net email set-up on outlook through uverse internet

Anybody know how to properly set-up existing bellsouth email sending through outlook when connected to a uverse account.  Per AT&T tech support servier 25 has been unlocked yet we are still not able to send out emails through outlook.  Recieving emails through outlook not an issue and we can send and receive emails through the att.net site.  HELP PLEASE!!!

Message 1 of 30 (251,490 Views)
ACE - Expert
Solution
Accepted by jamileh (Former Community Manager)
‎09-30-2015 1:39 AM

Re: bellsouth.net email set-up on outlook through uverse internet

Email Program Settings Field: Enter:
Incoming (POP) pop.att.yahoo.com
Outgoing (SMTP) smtp.att.yahoo.com
(requires authentication)
Incoming mail server: POP3
Incoming/Outgoing User Name: Full AT&T email address, including domain (e.g., test@att.net, test@bellsouth.net)
Incoming mail port #: 995, secure connection (SSL) checked
Outgoing mail port # 465, secure connection (SSL) checked

https://www.att.com/esupport/article.jsp?sid=KB401570

 

Hope this helps you. :smileywink:


Chris

______________________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
1-800-983-2811 to avoid Mr. Voice Recognition
I Call It Like I See It, Your Results May Vary, In My Humble Opinion
Simply a U-verse user, nothing more

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 30 (251,281 Views)
Contributor

Re: bellsouth.net email set-up on outlook through uverse internet

THANK YOU.  Your response was very short, clear and easy to follow, and best of all you SOLVED ALL my problems with being able to send "xxxxx@bellsouth.net" emails through our outlook !!!.  I am sure that there are many of us Bellsouth email users that have or will be migrating over to UVERSE and our preference is to continue using our Outlook to manage our Bellsouth emails I highly suggest for UVERSE (AT&T) to post this solution for others, otherwise UVERSE (AT&T) will end up with many additional frustrated customers.  Telling customers that AT&T Tech support does not support Outlook is not a good response, especially when the solution is so straight forward and easy.

 

Note: Because of timing not sure if previously having AT&T unlock server "25" was or was not instrumental in getting Outlook to work with the Bellsouth email address.

 

THANKS AGAIN!!! Jose'

Message 3 of 30 (251,280 Views)
ACE - Expert

Re: bellsouth.net email set-up on outlook through uverse internet

Unluckily they make you search on Support, but is easy for me to find.  The port 25 was used before they went to secured authorization and use the higher ports.  Glad you got it working. :smileyvery-happy:


Chris

_________________________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
1-800-983-2811 to avoid Mr. Voice Recognition
I Call It Like I See It, Your Results May Vary, In My Humble Opinion
Simply a U-verse user, nothing more

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 4 of 30 (251,279 Views)
Contributor

Re: bellsouth.net email set-up on outlook through uverse internet

I can get the test to work using this set-up but the email still sits parked in my outbox.  I created a new email and it is also parked in my outbox.   I turned off my firewall to be certain that isn't the problem.

 

also - I've got other email addresses that I use and can't seem to get them to even test send email using this solution...I'm sure I'm missing something but I've made many calls, done the online chat, etc all to no avail.

 

thanks!

Message 5 of 30 (251,277 Views)
Contributor

Re: bellsouth.net email set-up on outlook through uverse internet

If you have U-verse and would like to use Microsoft Outlook to access your "non-att domain" E-Mails (i.e, sam@samswebsite.com), you're screwed.

 

If I'm wrong, someone please clearly explain how to do it.

 

Thanks.

Message 6 of 30 (251,277 Views)
Guru

Re: bellsouth.net email set-up on outlook through uverse internet

 


smzolar wrote:

I can get the test to work using this set-up but the email still sits parked in my outbox.  I created a new email and it is also parked in my outbox.   I turned off my firewall to be certain that isn't the problem.

 

also - I've got other email addresses that I use and can't seem to get them to even test send email using this solution...I'm sure I'm missing something but I've made many calls, done the online chat, etc all to no avail.

 

thanks!


 

Outlook is funny.  Sometimes if emails get jammed up in the outbox, nothing will go until you clean it out.

 

Delete everything in your outbox.  Close Outlook.  Re-open it and try again.  Has worked for me more than once.

Message 7 of 30 (251,279 Views)
Guru

Re: bellsouth.net email set-up on outlook through uverse internet

 


tihsllub wrote:

If you have U-verse and would like to use Microsoft Outlook to access your "non-att domain" E-Mails (i.e, sam@samswebsite.com), you're screwed.

 

If I'm wrong, someone please clearly explain how to do it.

 

Thanks.


 

You're wrong -- my wife uses Outlook for a number of addresses -- but without knowing the specific settings you're using and the requirements of your mail servers, it's hard to explain how.

 

By default, AT&T blocks outbound connections to port 25 -- and by default, port 25 is the default port for sending email (SMTP).  These days pretty much every mail server has alternate ports you can use -- typically 465 with SSL or 587 with TLS -- but it varies.  You should check with whatever service is providing you the email account to see what settings will work; post them here and we can go from there.

Message 8 of 30 (251,280 Views)
Contributor

Re: bellsouth.net email set-up on outlook through uverse internet

Using Outlook, I am able to receive my non-att domain email, but I cannot send Emails.

 

Prior to U-verse, I had Cox cable.  In my Outlook, all I had to do was change my outgoing server to: smtp.cox.west.com (or something similar to that), leaving it on Port 25 and all was well.

 

If I change my outgoing server now to smtp.att.yahoo.com I still can't send Emails, with Port 25 or even with Port 465 w/SSL. (I called ATT to unblock Port 25 and still no go).

 

To assist in troubleshooting, any non-att domain emails I attempt to send get bounced back from "system adminstrator" with "UNDELIVERABLE;" in email headline.

 

Thanks in advance.

Message 9 of 30 (251,283 Views)
Highlighted
Guru

Re: bellsouth.net email set-up on outlook through uverse internet

 


tihsllub wrote:

Using Outlook, I am able to receive my non-att domain email, but I cannot send Emails.

 

Prior to U-verse, I had Cox cable.  In my Outlook, all I had to do was change my outgoing server to: smtp.cox.west.com (or something similar to that), leaving it on Port 25 and all was well.

 

If I change my outgoing server now to smtp.att.yahoo.com I still can't send Emails, with Port 25 or even with Port 465 w/SSL. (I called ATT to unblock Port 25 and still no go).

 

To assist in troubleshooting, any non-att domain emails I attempt to send get bounced back from "system adminstrator" with "UNDELIVERABLE;" in email headline.

 

Thanks in advance.


 

In order to prevent their SMTP servers from turning into open relays, if you want to use the AT&T/Yahoo SMTP servers to send non-att-yahoo emails, you have to "register" the other email account.  You can do this on your member page at att.my.yahoo.com, but be warned: you can only register 10 total email addresses, and if you delete one, you don't free up a slot.  I called and went around and around with them on this some time back.

 

In general, if you're getting a bounce-back email, it's not a port issue.

Message 10 of 30 (251,286 Views)
Employee

Re: bellsouth.net email set-up on outlook through uverse internet

There are some a number of very knowledgeable helpers on this peer to peer forum but because all the info posted here is public to the world you may have better luck with DSLReports direct help that is private except for your first post. The people helping you here may even be the person that helps you there.

 

The link is

 

http://www.dslreports.com/forum/sbcdirect

 

Check it out and see if it may work for you.  Many of the helpers work for at&t and have contacts that may help or have solved this problem for other subscribers in the past. The people that are allowed to help have proven track record for the quality of their help over time.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 11 of 30 (240,028 Views)
Contributor

Re: bellsouth.net email set-up on outlook through uverse internet

Chris:

 

Thanks very much for your post!  In my case, the incoming server configuration didn't have to be changed but I configured the outgoing server per your instructions and everything is now working.   The AT&T "Connect Support" group wanted $29 to provide an answer.

Message 12 of 30 (240,028 Views)
Contributor

Re: bellsouth.net email set-up on outlook through uverse internet

Hi I tried all your settings for outlook , and all the settings check out  until it tries to send test email. It fails every time. It can import my emails from my uverse email account. But I still cannot send any email via outlook. I would like to say forget it but unfortunately I cannot.

I paid the 29 dollars for connect tech and after THREE HOURS , I am still no hold with no support tech.

I would appreciate any help you can  give me.

Message 13 of 30 (240,028 Views)
Contributor

Re: bellsouth.net email set-up on outlook through uverse internet

how did you solve the problem?  This webcite is not much better, because no one is telling how they solved the problem.  Would you please with me how to correct the problem? I would appreciate it.

Message 14 of 30 (239,286 Views)
Contributor

Re: bellsouth.net email set-up on outlook through uverse internet

I followed all of the steps from the att site,   http://www.att.com/esupport/article.jsp?sid=KB401568#fbid=HAia6OxuTCA 

 

here is an example:

 

Email Program Settings Field:Enter:
Incoming (POP)inbound.att.net 
Outgoing server (SMTP)

outbound.att.net

(requires authentication)

Incoming mail server:POP3
Incoming/Outgoing
User Name:
Full AT&T email address, including domain
(e.g., test@att.net, test@bellsouth.net)
Incoming mail port #:995, secure connection (SSL) checked
Outgoing mail port #:465, secure connection (SSL) checked

Important: While verifying your settings, make sure you entered your email address and password correctly.

 

  • In your email client (i.e., Outlook(R) Express, Outlook(R), etc.), look to see if you have any messages in your Outbox folder. If so, remove those messages and try to send a new message.

***********************

 

I could send at test successfully, but emails were still sitting in my outbox and I would get a send error message.  If I deleted my email account and set it up again, I could send one email, but the rest would remain in my outbox.

 

I went to my firewall and opened up the port 465 (only port 110 was opened for mail servers) it was not difficult to do.  Now my email for both bellsouth accounts work perfectly. 

 

I hope this helps someone else.

 

Message 15 of 30 (239,015 Views)
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