Explore & discover

Helpful Links

Xbox one connection issues.


Xbox one connection issues.

What is the best way to solve this issue with my connection?

on my Xbox one it always says UPnP not available and I always lose connection while playing games and get switched to moderate NAT. But if I refresh my NAT it goes to open and dosent has the problem, then maybe in about 5-10 minuets later I lose connection and it says UPnP not available and my NAT goes back to moderate and it gets really hard to play games.

Message 1 of 3
Accepted by Administrator (Administrator)
Accepted by ATTKevin
‎10-24-2018 4:49 PM

Re: Xbox one connection issues.

Hi @MarionJ,

A common request we receive is how to update the NAT from strict to open for the XBOX. We got you covered. This link will show you how to verify what NAT type you have and a simple way to resolve this. 

Thank you for reaching out to AT&T's Community and Forums Team.


Lafayette, AT&T Community Specialist

Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Tags (1)
Message 2 of 3

Re: Xbox one connection issues.

maybe you could help me out. my nat type is open but I constantly on a daily basis have the same exact issue stated in the main question of this post by the original person who made it. I get packet loss quite often which is causing some issues when it comes to gaming. been dealing with this for over a year and have called and chatted numerous times with at&t but only ever get same response. please help

Message 3 of 3
Share this topic
Share this topic

Are you having trouble logging in? Is your email password not working? Let us show you how to Reset your Email Password using myAT&T!

Additional Support