Wireless password will not work as RG password?

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Teacher

Wireless password will not work as RG password?

I'm trying to change some settings on Uverse RG, but can not seem to log in.  I tried the wireless password on side/bottom of RG and it did not work.  I did a factory reset and was still unable to sign in using wireless password on RG unit.  Does the RG have a different password?

Message 1 of 15 (4,131 Views)
ACE - Expert

Re: Wireless password will not work as RG password?

You say you are using the "wireless password".

 

I see three numbers in the list. The first is the system password. I think this is the one you want to log in to the RG to make changes.

 

The last is the wireless network key used to connect to a secured wireless network,

 

If you can not log in isn't there a link to click if you forget the password?

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 15 (4,129 Views)
Master

Re: Wireless password will not work as RG password?

 


aviewer wrote:

You say you are using the "wireless password".

 

I see three numbers in the list. The first is the system password. I think this is the one you want to log in to the RG to make changes.

 

The last is the wireless network key used to connect to a secured wireless network,

 

If you can not log in isn't there a link to click if you forget the password?



 

 

 

This is correct .

Message 3 of 15 (4,122 Views)
Teacher

Re: Wireless password will not work as RG password?

I do not see System password on the RG anywhere, only SSID and Wireless Password?

Message 4 of 15 (4,117 Views)
Scholar

Re: Wireless password will not work as RG password?

 


mark-68 wrote:

I do not see System password on the RG anywhere, only SSID and Wireless Password?


 

The password you need to use is the "Device Access Code" listed on the label on your RG. It is different from the wireless access key.

 

 

Message 5 of 15 (4,102 Views)
Teacher

Re: Wireless password will not work as RG password?


bubbba wrote:

 


mark-68 wrote:

I do not see System password on the RG anywhere, only SSID and Wireless Password?


 

The password you need to use is the "Device Access Code" listed on the label on your RG. It is different from the wireless access key.

 

 


Sorry, no device access code.

On one side is sticher with SSID and Wireless Network Key

On other side is is label with Bar codes, S/N#, MAC, SSID, Wi-Fi Key, PN

 

? is it one of these #'s?

Message 6 of 15 (4,086 Views)
ACE - Expert

Re: Wireless password will not work as RG password?

probably is the SSID. Could be s/n#. Can not hurt anything if you try them.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 7 of 15 (4,081 Views)
Teacher

Re: Wireless password will not work as RG password?

I will try later, but I doubt it is the SSID (as that is broadcast!)

Tried S/N# last nigt and it did not work.  I will try the other #'s.

Message 8 of 15 (4,068 Views)
Expert

Re: Wireless password will not work as RG password?

On the label on my RG, the code you need is listed as "System Password".

Message 9 of 15 (4,065 Views)
Teacher

Re: Wireless password will not work as RG password?

No "System Password" listed.  Just installed a week ago, maybe they no longer put password on?  None of the other numbers on unit worked as password.  I will have to call Tech support.

Message 10 of 15 (4,051 Views)
Master

Re: Wireless password will not work as RG password?

 


mark-68 wrote:

No "System Password" listed.  Just installed a week ago, maybe they no longer put password on?  None of the other numbers on unit worked as password.  I will have to call Tech support.


 

I really hope they just let a sticker slip and this is not a new thing as it will make helping people more difficult or spur the purchase

of third party routers.

Message 11 of 15 (4,033 Views)

Re: Wireless password will not work as RG password?

I have a similar problem, except on my RG a system password is listed but its not the correct one, the info on the sticker doesn't match any of the info on the RG's setup page, including the s/n someone stuck wrong sticker on the RG.

Message 12 of 15 (4,020 Views)
Teacher

Re: Wireless password will not work as RG password?


mark-68 wrote:

I'm trying to change some settings on Uverse RG, but can not seem to log in.  I tried the wireless password on side/bottom of RG and it did not work.  I did a factory reset and was still unable to sign in using wireless password on RG unit.  Does the RG have a different password?


Do you by chance have an INID install? Is your RG a small white one (which is actually NOT your RG, but a modem, your RG on an INID is the unit hanging inside of the large grey box they installed on your house)? If so, the system password you are looking for is on the cover on the front of  your IPSU (Inside power supply unit) which is a white box that has a 3 prong plug for electrical and a cat5 feeding into the side of it. It is about 10x10 square and about 4 inches deep- should have 2 LED indicator lights on the front.  You will find your system password on the front cover.

 

If you have a regular 3801, 3600, or 3800 RG and you are missing the system password on sticker-call for a tech visit-you need a new RG, as there is no way to recover the sys pass without it being on the sticker.

 

And yes, we have recently run into several "refurbs" in the field that had missing sys pass and wifi keys from the sticker. There is no fix except an attentive installer/repair tech that catches this when unboxing the unit.

 

HTH,

Ana

Message 13 of 15 (4,001 Views)
Teacher
Solution
Accepted by topic author mark-68
‎09-30-2015 1:39 AM

Re: Wireless password will not work as RG password?

Called tech support and they helped me out.  Sticker with System Password is on the front of the Battery Back up pack.

I'm a new install just a week ago, my RG is about the size of a typical wireless router, probably a little bigger.

Message 14 of 15 (3,989 Views)
Expert

Re: Wireless password will not work as RG password?

 


mark-68 wrote:

Called tech support and they helped me out.  Sticker with System Password is on the front of the Battery Back up pack.

I'm a new install just a week ago, my RG is about the size of a typical wireless router, probably a little bigger.


 

As he said in the last post, that unit is not actually the RG.  That is the i38HG, which is just an extension unit that brings out 4 Ethernet interfaces and the wireless access point.

 

The actual RG is on the side of your house, it's the iNID (i3812V) unit where the phone wires terminate.

 

That's why the password wasn't available to you ... it's not on the i38HG, but instead on the battery pack.

 

We forget sometimes about this because most people have one of the standard RGs (3600HGV, 3800HGV-B, 3801HGV) instead of the iNID setup.

 

Message 15 of 15 (3,983 Views)