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Why is your service so bad?

Teacher

Why is your service so bad?

AT&T, your service is the WORST I have ever had the displeasure of experiencing. You have the worst customer service, the worst technicians, the worst store associates and AT&T store locations in LUBBOCK, TX!!!! You are LIARS and a bunch of CHEATS! Your company has no integrity whatsoever. I was lied to directly to my face and over the phone. You have the rudest people working for you. Your company values suck! 

 

It is pretty bad when even your own employees say how bad they have it. I hope everyone on this site sees what a terrible company you are. I have put up with your nonsense and lies long enough. I have called in and gone through all the troubleshooting with a service person on the phone at least once a month since having your internet installed in my home. I can tell them what the exact problem is every time, yet they take me through the whole process over and over again.

 

You have given your employees a script they have to follow to speak to any customers that need assistance. They don't have a clue what else to say or do once they have gone through it all. You employ a bunch of worthless employees! I have begged the technicians to do their jobs and fix the line in the alley way and they still do a ** job. The line keeps getting disconnected or cut that runs the service up to my house. I have asked them to secure it or burry the line multiple times and they have not done so. I have stepped into the alley way multiple occasions and seen the bare cable stretched across the ground in the alley way. At this point I am paying for internet that I am not receiving. You are ROBBING ME of my money! You have broken your end of the contract by not providing a service you promised.

 

I went into the Lubbock store on Slide and 82nd Street only to find a store full of unhelped people with disgruntled demeanors just like mine. The people were so tired of waiting 30-45 mintues (more like 1 hour and 30 minutes) they either left the store or called the other location on Milwakee Ave. The store on Milwakee Ave said "there was no line or waiting" and that they "are a full service store". Both of those quoted statements were LIES!

 

I immediately drove over to Milwakee Ave. store. I showed up inside and there were 4 free store associates standing around doing nothing. Eric (the ineffective person that "helped" me) told me that there was going to be a 30 - 45 minute wait. There were only 3 customers being helped in the entire store!! Eric made me wait several minutes for a "manager" that I had requested and insisted on talking to. I waited only to get Eric again as the associate. I asked him if he was a manager and he said no. 

 

He literally told me all he can do is call the same number I called because they were only "a wireless store". So he gets paid by you AT&T for what I do at home for free! So obviously you should compensate me for every time I had to call in to get the internet "fixed"! Why should I even pay my bill if I am without internet more than it is available to me? Why haven't you checked my call in records for my complaints and already compensated me? Why do I have to wait on your service people for 3 hours to show up at my home to fix the issue every single time?

 

And another thing, I just love how your text box says what words you can and cannot use to voice your complaint. You even have your websites cover your back side.

 

I AM SWITCHING TO VERIZON WHERE CUSTOMERS MATTER!! I WILL NEVER GO BACK TO AT&T!!

 

[Edited to comply with Guidelines]

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Message 1 of 53
Contributor

Re: Why does your service suck so bad?

att is the saddest thing to exist 

i literally get 2mbps and sometimes even 0.1mbps how is this possible? 

well you see ATT is made up of a bunch of chimps who smash routers together

Message 31 of 53
Tutor

Re: Why does your service suck so bad?

Here is why - Uverse is on its way out. Newly acquired Directv is what ATT is pushing, and as such Uverse has fallen to crap. Xfinity blows Uverse away - i am switching back

Message 32 of 53
ACE - Expert

Re: Why does your service suck so bad?

DGamas, don't let the screen door hit you.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 33 of 53

How can your customer service be so awful?

Love that all these posts are negative!! I was supposed to have Internet installed LAST Saturday but due to the "natural disaster" in the Nashville, Tn area you all were unable to show up. NOBODY called me to let me know. So I called customer service, she said no technicians were out and hung up on me. So I called AGAIN and he said when the dispatcher gets the all clear they'll have someone call me to schedule an appointment and I won't have to pay any installation fees. Well, Tuesday no one calls so I go into an AT&T store. The lady I spoke with called customer service to see if she can get someone out right away, they said that they had ALREADY scheduled me (WITHOUT TELLING ME) on a day I won't even be home. So they would have shown up & I wouldn't have been there. I asked for the earliest Saturday and it wouldn't be until the 28th. I said no and to cancel internet. So I called today to complain about it, and see if I can get someone out ASAP since their communication skills are clearly lacking. He couldn't give me a closer Saturday nor make me not pay the installation fees. I told him I was already told I didn't have to and he said I was given false information. I asked to speak to someone higher, they told me they could give me a $100 credit WHILE trying to get me to buy a bundle. HELLO! I'm complaining about internet I don't even have yet and you want me to buy tv too? Anyways, I lost signal. I called back right away, spoke to a representative to see if I could talk to the guy again and she said he was in a meeting and would call me back in 20 minutes... that was at 10ish this morning and it is now 7:42 pm. I will be taking my internet & phone business ELSEWHERE! You've lost a customer and I will be telling everyone how awful your customer service is.
Message 34 of 53
Contributor

They are soooo bad

It's sad it's the only internet in my area fast access dsl well it's not so fast I've been downloading a game on my PS4 for over a week now it's only 37gb that's just sad I still have 60+ hours left I've had charter spectrum when I lived in town and could have downloaded my PS4 game in 20mins not to mention I pay have the price with charter over at&t and get this the highest download speed I got with at&t fast access dsl 700kb's are you kidding me it's just the worst
Message 35 of 53
Tutor

Re: Why is your service so bad?

COMPLETELY AGREE! I have never been SO disappointed in any internet service in my life. I have been a U-Verse customer since July 2016 and since then have gone through three modems and HOURS of my precious time calling AT&T about horribly inconsistent service. One of the worst times that U-Verse was at its all time most unreliable service was a couple months ago when I was using the internet everyday on average five hours a day to study for my state registered nursing boards... nice. The next time U-Verse goes "out" I'm immediately switching to Comcast. And whomever this Chris fellow is claiming that he is "just another U-Verse user" clearly is employed by AT&T to smooth things over or has never used U-Verse to experience how bad the service is. Chris, let me tell you this: if you had a spouse that was ill and home-bound who needed reliable internet, would you still make your snarky comments? Please look outside your box of people on here who you think are attacking AT&T and place yourself not only in their frustrated position but also mine.
Message 36 of 53

Re: Why is your service so bad?

I agree att is horrible... they have terrible customer service
Message 37 of 53
Voyager

Re: Why is your service so bad?

You know what's different between DSL and Uverse in speed. Nothing!!! I mean that the only thing different is Uverse has VoIP and/or streaming TV. That is it. When you have Uverse they still give you slow speed. I have 3Mbps if that on Uverse. If you don't have to upgrade from Uverse then don't. Some had worst internet when they switch or had no choice.

Message 38 of 53
ACE - Expert

Re: Why is your service so bad?


Sandman192 wrote:

You know what's different between DSL and Uverse in speed. Nothing!!! I mean that the only thing different is Uverse has VoIP and/or streaming TV. That is it. When you have Uverse they still give you slow speed. I have 3Mbps if that on Uverse. If you don't have to upgrade from Uverse then don't. Some had worst internet when they switch or had no choice.


The speed you can get on U-verse depends on where you live.  If your U-verse signal is coming from the same place your ADSL signal came from, then your speeds are likely to be similar.  However, the top ADSL speed available to me when I signed up for U-verse was 3 Mbps, and I'm currently at 24 Mbps (and could get more) because the VRAD that I connect to is much closer than the Central Office the ADSL was coming from.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 39 of 53
Contributor

Re: Why is your service so bad?

I don't have any AT&T service but had to sign up for this forum just to vent about my experience trying to get service. <br>My husband is the most patient man in the world because I would have told these customer service moro_s exactly what I thought of them. <br>We went to best buy to get a joint plan and new phones. AT&T seemed to have the service we needed at a slightly lower rate than Verizon. We spent an hour getting all set up with a best buy rep but when he went to finalize the transaction we were told that we had to contact AT&T because my husband may have some outstanding balance. He has NEVER had any form of AT&T service in his life. He stood outside of the store on the phone with them for, at least, another hour. They forced him to place his order with them over the phone. He's a truck driver and had to be on the road the next day but the phones were supposed to take 24-36 hours to arrive. I went back into the store to apologize to the rep who had spent an hour helping us and he said that they do it all the time. <br>My husband finalized the order on the phone and then just had to confirm it through an email. He had already pressed confirm before he realized that the mor_n ordered him the wrong phone. Despite having told her 4 TIMES that he wanted the galaxy 7 EDGE, she ordered him the galaxy 7 basic. Smh. He spent several more hours being bounced around from department to department but not getting any help at all. No-one could just go into the system and correct the order. He decided to wait for it to arrive and then go swap it at the store.<br>Well, today I received an automated call stating that the order had to be cancelled because they were unable to verify the information. W t f!!!! In other words, they screwed the order up so badly that they didn't know what they were shipping out anymore. I felt so bad calling him to give him that news. Through all of the aggravation and long periods of being put on hold and transferred and asked to repeat things over and over, he barely raised his voice to these people. I would have screamed at every single one of them. That would be why he handles the technical transactions. <br>So, after all of that, we are just going to pay the extra money and go with Verizon. It will be well worth it to not have to go through that again. I hope AT&T actually reads this stuff because they should know how much they suck.
Message 40 of 53
Tutor

Re: Why does your service suck so bad?

+1.  Absolutely horribly ISP.

Message 41 of 53
Tutor

Re: Why does your service suck so bad?

+1.  ATT Uverse is a HORRIBLE ISP.  Always problematic.   AT&T took federal infrastructure funds, but, unlike Verizon, did not go the last mail.  Their customer service is nearly as bad as their internet service.  No amount of complaining seems to help.  They simple could care less.  AT&T is greedy, using an antiquated technology, and over pricing it, after duping the tax payers out of money for a better plant,

Message 42 of 53

Re: Why is your service so bad?

I will be leaving AT&T as well, your mobile internet freaking sucks. I should have stayed with Verizon.
Message 43 of 53

Re: Why does your service suck so bad?

I agree.
Message 44 of 53
Tutor

Re: Why is your service so bad?

Me too I've had nothing but headaches I've spent hours on the phone with these people every week . When I call a friend and everybody's name ID number location of the call center not that it matters . I started with AT&T never paid me the $200 rewards Visa they never sent it and it didn't matter I kept calling and calling and we're gonna help you were going to help you nobody ever did a thing! Then our Internet wouldn't work it was slow oh they say you can't get 45 download we're gonna bump you down to 25. 25 is slow pn my laptop. Then they raise my bill instead of $80 a month which is what the contract says it's 179 now I have to call about that too . I've had it I'm fed up I'm not calling that number anymore I'm just gonna bring their equipment back to him it's opiate. They're going to try to get me to pay a fee for breaking a contract but if you ask me they broke the contract first by bumping me down on Internet speed and then trying to charge me more for it so my question to you is what can we do legally because there's got to be something he's people are crooks and they employ people overseas oh and I love it the people in the call center I ask them where this office is and they say offshore ! I'm calling my bank tomorrow and stopping my automatic payments I'm not paying all of the stupid fees for not raising my bill and they can't explain to me what it's for.
Message 45 of 53
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