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Why is your service so bad?

Teacher

Why is your service so bad?

AT&T, your service is the WORST I have ever had the displeasure of experiencing. You have the worst customer service, the worst technicians, the worst store associates and AT&T store locations in LUBBOCK, TX!!!! You are LIARS and a bunch of CHEATS! Your company has no integrity whatsoever. I was lied to directly to my face and over the phone. You have the rudest people working for you. Your company values suck! 

 

It is pretty bad when even your own employees say how bad they have it. I hope everyone on this site sees what a terrible company you are. I have put up with your nonsense and lies long enough. I have called in and gone through all the troubleshooting with a service person on the phone at least once a month since having your internet installed in my home. I can tell them what the exact problem is every time, yet they take me through the whole process over and over again.

 

You have given your employees a script they have to follow to speak to any customers that need assistance. They don't have a clue what else to say or do once they have gone through it all. You employ a bunch of worthless employees! I have begged the technicians to do their jobs and fix the line in the alley way and they still do a ** job. The line keeps getting disconnected or cut that runs the service up to my house. I have asked them to secure it or burry the line multiple times and they have not done so. I have stepped into the alley way multiple occasions and seen the bare cable stretched across the ground in the alley way. At this point I am paying for internet that I am not receiving. You are ROBBING ME of my money! You have broken your end of the contract by not providing a service you promised.

 

I went into the Lubbock store on Slide and 82nd Street only to find a store full of unhelped people with disgruntled demeanors just like mine. The people were so tired of waiting 30-45 mintues (more like 1 hour and 30 minutes) they either left the store or called the other location on Milwakee Ave. The store on Milwakee Ave said "there was no line or waiting" and that they "are a full service store". Both of those quoted statements were LIES!

 

I immediately drove over to Milwakee Ave. store. I showed up inside and there were 4 free store associates standing around doing nothing. Eric (the ineffective person that "helped" me) told me that there was going to be a 30 - 45 minute wait. There were only 3 customers being helped in the entire store!! Eric made me wait several minutes for a "manager" that I had requested and insisted on talking to. I waited only to get Eric again as the associate. I asked him if he was a manager and he said no. 

 

He literally told me all he can do is call the same number I called because they were only "a wireless store". So he gets paid by you AT&T for what I do at home for free! So obviously you should compensate me for every time I had to call in to get the internet "fixed"! Why should I even pay my bill if I am without internet more than it is available to me? Why haven't you checked my call in records for my complaints and already compensated me? Why do I have to wait on your service people for 3 hours to show up at my home to fix the issue every single time?

 

And another thing, I just love how your text box says what words you can and cannot use to voice your complaint. You even have your websites cover your back side.

 

I AM SWITCHING TO VERIZON WHERE CUSTOMERS MATTER!! I WILL NEVER GO BACK TO AT&T!!

 

[Edited to comply with Guidelines]

27,084 Views
Message 1 of 48
ACE - Expert

Re: Why does your service suck so bad?

@ham3843   Here where I am, in near east side of metro Detroit, 400' from the VRAD, not much is gonna affect my service.  Everything here is on the electric poles in the alleys and thru back yards, nothing underground here, that may make a big difference.

 

Although having said that, there is a small box on the pole that covers what looks like 8-10 users on the pole in the alley behind me.  That's been a rat's nest as long as I've been here and have to wonder how anything works through it.  I've been in 3 different apartments in a stone's throw area for the last 36 yrs and every one had a box like this looking the same.

 

Here was the VDSL 2 area in 2008 (no ADSL 2+ yet) that ATT would condition the lines before turning on the VRAD and think they did alot of work here.  New lines in many cases and new Nids installed. Smiley Surprised

 

Edit:  As to your post above this one about Bell South, part of the problem there is ATT had to spend alot of $$ fixing Bell South's FTTP solution.  They set the fiber up in a daisy ring w/1 node going to all the homes on the same connection, like cable.

 

Probably when they started discussing getting absorbed into ATT, they stopped all maintenance during that period and handed ATT a big mess.

 

Chris
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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 16 of 48
Teacher

Re: Why does your service suck so bad?

Ive been with ATT almost 10 years which is 10 years too long. I actually feel abused. Their customer service is bad. Their products are bad and they dont stand behind anything they say or do. I have 2 ASIS tablets that neither one has EVER worked and STILL having to pay for the extra line under a 2 year contract. I have had to have 5 defective phones replaced (Notes) ;and now have a defective 6s and cant get through a whole day without the battery dying and I dont use it much a day. When I was at the warranty store in Ft Worth TX it was full of disgusted people with the same issue. I could go on and on but I have tried to reach out to someone high up in ATT and they dont care. So maybe when they finally lose enough customers to not be able to pay their paychecks theyll figure it out. Not to mention the outrageous amount we pay every month for service that sucks. Did I mention Ive been hung up on more than 9 times in a day several times? Kathy [edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

Message 17 of 48
Teacher

Re: Why does your service suck so bad?

Reeaally!  You have to ask!!
Message 18 of 48
Teacher

Re: Why does your service suck so bad?

Reeaally!  You have to ask!!
Message 19 of 48
ACE - Expert

Re: Why does your service suck so bad?

Have to ask what?

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 20 of 48
Contributor

Re: Why does your service suck so bad?

I just have to say that I have 1 out of 4 mobile phones using ATT the other ones are from Verizon and Metro PCS and ATT sucks.  The phone disconnects, the calls dont go out, its a pain in the rear.  Too bad it is a company phone otherwise I would have returned it and run away from ATT as fast as lightning.  PLEASE PLEASE ATT do something about it.  Otherwise close shop and let other companies take over.  THE USA NEEDS RELIABILITY to prosper.

Message 21 of 48
Teacher

Re: Why does your service suck so bad?

Really!  Just try to get decent customer service for products that don't work!  Good luck!
Message 22 of 48
Teacher

Re: Why does your service suck so bad?

Really!  Just try to get decent customer service for products that don't work!  Good luck!
Message 23 of 48
Contributor

Re: Why does your service suck so bad?

I made a comment out of frustration and there was a solution to my problem, I regret my post.

Message 24 of 48
Contributor

Re: Why does your service suck so bad?

I bundled my plan back in June , and they have cut my direct tv off twice , everyone I call att they give me a run around for 46 min and then hang up , my situation has not been resolved yet . How do I talk to the head person over att ? I have documents of name , time , date and witness's on my behalf . I have contacted the better buissnes about the situation to . Does anyone know who and how to talk to the head person of att ???
Message 25 of 48
Teacher

Re: Why does your service suck so bad?

Join the club!!  I've been an ATT customer for 10 years and one day I was hung up on 9 times and just gave up. It took me A Year to resolve my problem!!  Good Luck. 
Message 26 of 48
Contributor

Re: Why does your service suck so bad?

Don`t be kidding.  Compared to Verizon FIOS in east coast, uverse is just another piece of trash, overpriced and with poor service. What the manager offered to me is to downgrade the 45 Mbps connection to something else because "they can`t push this to my area now" after multiple disconnection happened in three days without thinking if it is the inability to push the service, then there should be be connection at all. And I need to require a third time of inspection to examine the lines outside the building again to solve this issue, not mentioning other things like dropping of wifi connection that I`ve almost never encountered with verizon or even comcast.

 

The existence of att is pretty more a joking.

Message 27 of 48
Contributor

Re: Why does your service suck so bad?

I absolutely hate uverse internet. I believed I was buying faster sevice than dsl. I remembeer dial up services years ago and believe it was faster than uverse, at least knew going in might have a timed-out episode. I've had nothing but frustation every day since switching with messages such as, oopes something is wrong, cant find page or dns not responding. Am I the only person noticing that uverse isn't being offered any more?

I have contacted support services several times and have given up problem being resolved. I am trying to find out how can I and how much bundle buy out will cost me or if I can buy out internet part of contract. Uverse has taken all my enjoyment out of internet. I've pretty much decided I have no choice whatever the price. Now to find someone customer service to help me!

My complaint with Direct TV is that storms knock out service and since i don't watch  a lot of tv it is not as worrisome as internet.  I didn't have TV problems with cable

Message 28 of 48
Contributor

Re: Why does your service suck so bad?

How (Bell), excuse me, AT&T (Sigh) is still in business is beyond me. I made the awful mistake of setting up service with these crooks a few months ago, and the customer service is the worst I have experienced in my life! FIRST they told me it'll be almost over two weeks before they can send a tech out to my house to install only internet. OK. Two weeks came, I'm at work but my oldest son is home, the Tech came in CHECKED THE PHONE JACKS FOR A SIGNAL....AND LEFT!!!!!???? UMMM OK. I call AT&T after work and after an hour of mumbo jumbo I finally get someone. ME: Ummm, "wheres my internet?" "A tech came and still no internet, THEM: OH we're sorry that was an error we thought you requested home phone service....ME: Ummm Ok, get him back out here and get it right because there is no pause button to the bill so get on your job" THEM: It'll be another week before we can send another technician. Ok...I need internet so I'll be patient. That day comes, I'm at work again, the tech calls me at work you're all set you have internet and all the account info will be here when you get off. ME: Ok thank you, may I ask what room you have the modem installed? TECH: "What modem Sir"?  ME: LOL, Ummm THE modem that distributes the @#$% internet signal man! "Oh" I don't install modems, you're suppose to have your own, you'll have to call AT&T and ask them about it. ME: OK when I signed up, the dishonest lady told me I would be supplied with a modem. TECH: I'm sorry sir you'll have to call them. ME: "I thought you was them." TECH: I can check in my van and call you back" ME: Look man, if you don't have me a modem and a smooth running internet connection in my house TODAY, I no longer want this service"! 2 minutes later he calls back, (Not even enough time to get back to his van) Yeah sir I found a modem. ME: (in my head) You knew you had the dam modem. OK now I have internet. But noticed it was way slower than it should be for this day and age, I'm talking AOL free CD speed. I signed up for a 6Mbps package but noticed after numerous speed test I wasn't getting over 2.50. Now mind you that 6 isn't even enough but it's all they said was available in my area, and I don't even believe that anymore. Anyway, I called and told them about the low speeds, and they said they said they picked up some trouble in the lines and they would send a tech. A bill came before the tech, when I called to ask about him, they said he had the wrong account and house and it'll be another week before they can send someone. Another week passed, I refused to pay till someone showed up, they cut my service. I had some serious work to do so I paid and ask about the tech coming out. They told me that the speeds I'm getting is what I signed up for, and some foreign guy just said yep yep yep uh huh uh huh is there anything else I can help you with? I HAVE NEVER BEEN SO SCREWED OVER AND LIED TO BY A COMPANY SO BAD IN MY LIFE. I CAN'T TALK TO ANYONE AND UNDERSTAND THEM, THEY SWITCH ME FROM DEPARTMENT TO DEPARTMENT, TAKES THEM 3 MONTHS TO DO ANYTHING AND THEY STILL DON'T DO ANYTHING BUT THEY'LL TAKE YOUR MONEY IN THREE SECONDS. AT&T, you should shut down and stop robbing people. Your service is so bad that it seriously should be illegal. I called comcast today and they are coming out this Saturday, why oh why didn't I call them before. 150Mbps compared to AT&T's crappy 2Mbps. Comcast will get me and my families business for now on. You guys will not get another dime from me, the next bill payment will be going to Comcast. You guys should be ashamed, I mean who is in charge there anyway.

Message 29 of 48
Contributor

Re: Why is your service so bad?

Wow, this person is truly helping. This service is THE ABSOLUTE WORST.

We've had problems since day 1 when Direct TV switched over. When DTV had Time Warner Cable we could get service inside the house, working in the yard, and in the garage. Now, I can barely get service on the other side of the house.

Thinking about my other options at this point..

Beware! Please avoid this service at all cost !!
Message 30 of 48
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