- edited 10-03-2016 8:41 AM by ms_unicorn
AT&T, your service is the WORST I have ever had the displeasure of experiencing. You have the worst customer service, the worst technicians, the worst store associates and AT&T store locations in LUBBOCK, TX!!!! You are LIARS and a bunch of CHEATS! Your company has no integrity whatsoever. I was lied to directly to my face and over the phone. You have the rudest people working for you. Your company values suck!
It is pretty bad when even your own employees say how bad they have it. I hope everyone on this site sees what a terrible company you are. I have put up with your nonsense and lies long enough. I have called in and gone through all the troubleshooting with a service person on the phone at least once a month since having your internet installed in my home. I can tell them what the exact problem is every time, yet they take me through the whole process over and over again.
You have given your employees a script they have to follow to speak to any customers that need assistance. They don't have a clue what else to say or do once they have gone through it all. You employ a bunch of worthless employees! I have begged the technicians to do their jobs and fix the line in the alley way and they still do a ** job. The line keeps getting disconnected or cut that runs the service up to my house. I have asked them to secure it or burry the line multiple times and they have not done so. I have stepped into the alley way multiple occasions and seen the bare cable stretched across the ground in the alley way. At this point I am paying for internet that I am not receiving. You are ROBBING ME of my money! You have broken your end of the contract by not providing a service you promised.
I went into the Lubbock store on Slide and 82nd Street only to find a store full of unhelped people with disgruntled demeanors just like mine. The people were so tired of waiting 30-45 mintues (more like 1 hour and 30 minutes) they either left the store or called the other location on Milwakee Ave. The store on Milwakee Ave said "there was no line or waiting" and that they "are a full service store". Both of those quoted statements were LIES!
I immediately drove over to Milwakee Ave. store. I showed up inside and there were 4 free store associates standing around doing nothing. Eric (the ineffective person that "helped" me) told me that there was going to be a 30 - 45 minute wait. There were only 3 customers being helped in the entire store!! Eric made me wait several minutes for a "manager" that I had requested and insisted on talking to. I waited only to get Eric again as the associate. I asked him if he was a manager and he said no.
He literally told me all he can do is call the same number I called because they were only "a wireless store". So he gets paid by you AT&T for what I do at home for free! So obviously you should compensate me for every time I had to call in to get the internet "fixed"! Why should I even pay my bill if I am without internet more than it is available to me? Why haven't you checked my call in records for my complaints and already compensated me? Why do I have to wait on your service people for 3 hours to show up at my home to fix the issue every single time?
And another thing, I just love how your text box says what words you can and cannot use to voice your complaint. You even have your websites cover your back side.
I AM SWITCHING TO VERIZON WHERE CUSTOMERS MATTER!! I WILL NEVER GO BACK TO AT&T!!
[Edited to comply with Guidelines]
07-16-2017 9:21 AM
08-31-2017 12:36 PM
09-19-2017 12:10 PM
I have had the same awful experiences with AT&T. After having to call in several times over the past two years, I am fairly certain that their customer service reps are only paid decently when they successfully upsell you, and that there are no consequences for lying or misleading the customer about hidden fees. I would recommend handling all issues on their website's chat window and then emailing the transcript to yourself, because at some point they will try to screw you over. It is just a guarantee of spending time with their customer service reps. And always double check to make sure that you're getting the speed that you paid for.
09-23-2017 5:04 PM
10-11-2017 9:21 PM
We've had connectivity and latency issues our entire time with AT&T. We've had several technicians come out to address the problem, but their solutions tend not to last longer than a week. It's particularly difficult to contact AT&T about our difficulties because, unfortunately, we also use them for our phone service, which means that frequently our service isn't durable enough to sustain a call without it dropping across the bloated wait time required to get in touch with an operative.
We figured initially that this might be resolved by upgrading our service speed and quality. We now pay $70 a month for an 18mbps connection that averages below 3mbps (frequently below 1mbps - putting us below 1 / 18th of the service that we pay for). Tomorrow, we have a technician from comcast coming out, so that we can finally stop pouring money into the blank incompetence of this joke of a service. We'll be happy to notify AT&T that we're dropping their service just as soon as we acquire an internet speed fast enough or a phone service reliable enough to get in touch.
08-08-2018 1:49 PM
I just had AT&T here again for the 3rd time (had the service for MAYBE 3 mos), and finally, they have agreed the problem is not in my apartment, it’s outside somewhere. Good luck tracking the issue down🙄I’m happy to say though, the tech told me AT&T will let me out of my contract since I’ve had so many issues. I really wanted things to work out since I’ve been with this company for so long, but I’m happy they’ll let me make the change back to the other internet provider available to us, Spectrum.
01-15-2019 8:50 PM
The ATT intenet is very unreliable. In the evenings and on the weekends the service is intermittent, and usually speeds are down by 50% or more. It appears the line is overloaded with subscribers. Please improve or I will be forced to sign up with Verizon. Also, I paid for wiring improvement, but the technician is ALWAYS in such a rush that he never improves the wiring. He just gets in and out as fast as possible.
01-16-2019 7:34 PM
My speeds slowly go down over time, until I open a support ticket, then they magically improve. I ran the Ookla speedtest and got a download speed of 4mbps; the AT&T self-support speed test - which ran in about 2 seconds flat - told me I was getting 25Mbps!
The last time the router/gateway died, they just sent a new one in the mail - didn't even bother to send a tech or anything.
The only thing that's kept me as a customer is my laziness.
01-18-2019 8:34 AM
...Also, I paid for wiring improvement, but the technician is ALWAYS in such a rush that he never improves the wiring. He just gets in and out as fast as possible.
Okay, you got me. How did you pay "for wiring improvement?"