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veryangry's profile

Mentor

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1 Message

Saturday, January 9th, 2016 5:48 PM

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Why is your service so bad?

AT&T, your service is the WORST I have ever had the displeasure of experiencing. You have the worst customer service, the worst technicians, the worst store associates and AT&T store locations in LUBBOCK, TX!!!! You are LIARS and a bunch of CHEATS! Your company has no integrity whatsoever. I was lied to directly to my face and over the phone. You have the rudest people working for you. Your company values suck! 

 

It is pretty bad when even your own employees say how bad they have it. I hope everyone on this site sees what a terrible company you are. I have put up with your nonsense and lies long enough. I have called in and gone through all the troubleshooting with a service person on the phone at least once a month since having your internet installed in my home. I can tell them what the exact problem is every time, yet they take me through the whole process over and over again.

 

You have given your employees a script they have to follow to speak to any customers that need assistance. They don't have a clue what else to say or do once they have gone through it all. You employ a bunch of worthless employees! I have begged the technicians to do their jobs and fix the line in the alley way and they still do a ** job. The line keeps getting disconnected or cut that runs the service up to my house. I have asked them to secure it or burry the line multiple times and they have not done so. I have stepped into the alley way multiple occasions and seen the bare cable stretched across the ground in the alley way. At this point I am paying for internet that I am not receiving. You are ROBBING ME of my money! You have broken your end of the contract by not providing a service you promised.

 

I went into the Lubbock store on Slide and 82nd Street only to find a store full of unhelped people with disgruntled demeanors just like mine. The people were so tired of waiting 30-45 mintues (more like 1 hour and 30 minutes) they either left the store or called the other location on Milwakee Ave. The store on Milwakee Ave said "there was no line or waiting" and that they "are a full service store". Both of those quoted statements were LIES!

 

I immediately drove over to Milwakee Ave. store. I showed up inside and there were 4 free store associates standing around doing nothing. Eric (the ineffective person that "helped" me) told me that there was going to be a 30 - 45 minute wait. There were only 3 customers being helped in the entire store!! Eric made me wait several minutes for a "manager" that I had requested and insisted on talking to. I waited only to get Eric again as the associate. I asked him if he was a manager and he said no. 

 

He literally told me all he can do is call the same number I called because they were only "a wireless store". So he gets paid by you AT&T for what I do at home for free! So obviously you should compensate me for every time I had to call in to get the internet "fixed"! Why should I even pay my bill if I am without internet more than it is available to me? Why haven't you checked my call in records for my complaints and already compensated me? Why do I have to wait on your service people for 3 hours to show up at my home to fix the issue every single time?

 

And another thing, I just love how your text box says what words you can and cannot use to voice your complaint. You even have your websites cover your back side.

 

I AM SWITCHING TO VERIZON WHERE CUSTOMERS MATTER!! I WILL NEVER GO BACK TO AT&T!!

 

[Edited to comply with Guidelines]

Contributor

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1 Message

7 years ago

I myself was told as you use your data time it gets slower and slower til you can't get in internet service especially after a hurricane like we have had in the Fl Keys.
The only thing we have left is a iPhone and a iPad from att but service is horrible we can't hotspot the iPad because it would cost me my entire SS check.

Tutor

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1 Message

6 years ago

We've had connectivity and latency issues our entire time with AT&T. We've had several technicians come out to address the problem, but their solutions tend not to last longer than a week. It's particularly difficult to contact AT&T about our difficulties because, unfortunately, we also use them for our phone service, which means that frequently our service isn't durable enough to sustain a call without it dropping across the bloated wait time required to get in touch with an operative. 

 

We figured initially that this might be resolved by upgrading our service speed and quality. We now pay $70 a month for an 18mbps connection that averages below 3mbps (frequently below 1mbps - putting us below 1 / 18th of the service that we pay for). Tomorrow, we have a technician from comcast coming out, so that we can finally stop pouring money into the blank incompetence of this joke of a service. We'll be happy to notify AT&T that we're dropping their service just as soon as we acquire an internet speed fast enough or a phone service reliable enough to get in touch. 

Contributor

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4 Messages

6 years ago

I just had AT&T here again for the 3rd time (had the service for MAYBE 3 mos), and finally, they have agreed the problem is not in my apartment, it’s outside somewhere. Good luck tracking the issue down🙄I’m happy to say though, the tech told me AT&T will let me out of my contract since I’ve had so many issues. I really wanted things to work out since I’ve been with this company for so long, but I’m happy they’ll let me make the change back to the other internet provider available to us, Spectrum.

Contributor

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1 Message

5 years ago

The ATT intenet is very unreliable.  In the evenings and on the weekends the service is intermittent, and usually speeds are down by 50% or more.  It appears the line is overloaded with subscribers.  Please improve or I will be forced to sign up with Verizon.  Also, I paid for wiring improvement, but the technician is ALWAYS in such a rush that he never improves the wiring.  He just gets in and out as fast as possible.

Contributor

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5 Messages

5 years ago

My speeds slowly go down over time, until I open a support ticket, then they magically improve.  I ran the Ookla speedtest and got a download speed of 4mbps; the AT&T self-support speed test - which ran in about 2 seconds flat - told me I was getting 25Mbps! 

 

The last time the router/gateway died, they just sent a new one in the mail - didn't even bother to send a tech or anything.

 

The only thing that's kept me as a customer is my laziness.

ACE - Expert

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34.7K Messages

5 years ago


@busapp wrote:

...Also, I paid for wiring improvement, but the technician is ALWAYS in such a rush that he never improves the wiring.  He just gets in and out as fast as possible.


Okay, you got me.  How did you pay "for wiring improvement?"

 

Teacher

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13 Messages

4 years ago

I solved my internet problems. Switched to Xfinity. It’s wonderful.

New Member

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1 Message

4 years ago

I wholeheartedly agree. AT&T is really bad. It started with my wi-fi tower going bad. Took 2 weeks to get a new one anf get it running. Then i needed to change the password on my email and in doing so I tried to log in and have been locked out of my email for 5 weeks and call daily to get it fixed. These (Edited per community guidelines) continually give me a new password they set and it locks me out saying I have made too many attempts. I guess one attempt is too many. Like many people i rely of email for business and being without seriously harms business. My call sometie go to 10 hrs away in Europe and sometimes to the Phillipines all broken english who say thy are the right person. Endless rhetoric with no aid. Just continual bills for service not provided. My next step to to the Public Utiities Commission and my Attorney. AT&T really does not care. not one person I have spoken to can give me a corporate address or the name of the President/CEO. Truly has become a non-service related company filled with threats and empty promises.

Larry

(edited)

New Member

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7 Messages

4 years ago

ATT is transitioning to fiber everywhere, so the copper (Uverse/POTS lines, etc..) while old and expensive to maintain/fix is slowly being fased out as ATT is building more and more fiber locations. If your in dallas and your copper isnt good, try finding another ATT type of service such as AT&T fiber. You can also check out what other business internet in Dallas is available. Try not to focus on one product as lower latency and faster speeds are coming out very soon!

(edited)

New Member

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1 Message

4 years ago

At&t service just (Edited per community guidelines). That's all there is to it. Internet and phone down for the last two days, and all I get is some dip(Edited per community guidelines) recording with canned answers. If this is how people are treated when they have to stay at home, I can't imagine why anyone would want this service. Unbelievable!

(edited)

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