Why does my email session keep expiring?

Contributor

Why does my email session keep expiring?

Just within the last week or so, whenever I log in to my email account I'm met with the following message.  "Sorry, your session has expired.  Sign In Again.  To protect your account, you need to confirm your password periodically."  I then reenter my password and get the same message.  This goes on and on.  I'll close the Internet Explorer session, relaunch it and try again.  Sometimes it lets me in, other times I get the same loop as described above.  It does not matter whether or not I check the box to keep me logged in for the next 2 weeks.  Any thoughts?

 

Thanks!

Message 1 of 7 (2,754 Views)
ACE - Expert
Solution
Accepted by topic author Morbo93
‎09-30-2015 1:39 AM

Re: Why does my email session keep expiring?

Morbo93 - If you have any problem with your att e-mail account the shortest line to resolution is to switch to gmail.
Open a gmail account.
From that account download all your att stuff.
In the att account set it to forward mail to the gmail account.
Use gmail trouble free.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 7 (2,717 Views)
Contributor

Re: Why does my email session keep expiring?

That worked perfectly, thanks!

Message 3 of 7 (2,669 Views)
ACE - Expert

Re: Why does my email session keep expiring?

Morbo93 - Glad I could help. Thanks for closing the loop.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 4 of 7 (2,664 Views)
Contributor

Re: Why does my email session keep expiring?

Come on, if I wanted a gmail account I would have done that from the start.  There must be a legitimate way to clear up this AT&T problem.  It's definitely not my computer because it happens on the desktop, the laptop and at work through their network and servers.  What have you done AT&T?

Message 5 of 7 (1,939 Views)
Mentor

Re: Why does my email session keep expiring?

I've been struggling with the same thing on my ATT portal page...but it's only on my home computer.  I can sign in, click the 2 weeks button (even verified through my account settings), but if I close my browser and return, I have to relog in.  The only thing that I can think of that I did, was I cleared my temporary Internet files maybe two weeks ago...right after that is when this started.

 

How do I get back to keeping logged in for more than the current session?

 

Kurt

Message 6 of 7 (1,863 Views)

Re: Why does my email session keep expiring?



You need to have session cookies enabled in order to kep yourself logged into your account.
To enable session cookies on IE9, click on the gear icon at the top right corner then click on "Internet options".
When the settings window opens, click on "Privacy" tab. Click on "Advanced", check the "Override automaticcookie handling" and then check the "Always allow session cookies".

Press OK and you will be done.
Message 7 of 7 (1,577 Views)