Video Quality Poor on WatchESPN

Video Quality Poor on WatchESPN

ATT got WatchESPN working here in metro Atlanta 08/22 in the evening.

 

Starting watching various live feeds and some replays of old football games.

 

VIDEO QUALITY IS POOR AT TIME!!!  

 

Anyone else having this issue?

 

U200

Max Internet (2nd highest speed)

iMac  OS 10.9.4  (iMac purchased new in 02/2014

 

Am open to suggestions on how to fix.

 

Thanks!

 

War Eagle!!!!

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Message 1 of 7
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ACE - Master

Re: Video Quality Poor on WatchESPN

You might want to direct your complaint with the video issues here: http://espn.go.com/watchespn/feedback

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Message 2 of 7

Re: Video Quality Poor on WatchESPN

Thanks for the help.  Have contacted ESPN through the link you provided.

 

We will see what ESPN says.  Hope they get it solved.

 

WAR EAGLE!!!!

Message 3 of 7
Contributor

Poor video quality with watchespn

Very poor video quality when streaming watchespn to my HDTV. Occasionally quality changes to HD/good, then returns to bad.
Message 4 of 7
Contributor

Re: Poor video quality with watchespn

How are you streaming? If it is via Roku try this...

 

Click home button 5 times

Click rewind 3 times

Click fast forward 2 times

 

It will take you to a screen showing download speeds. Scroll down and click "DISABLE PLAYBACK DEBUGGING" Then click on 3.5 mbps. Try watching a live feed on watchespn. It may take a few minutes to improve the picture quality but just be patient. If that doesn't work it is a server issue with espn.

Message 5 of 7
Contributor

Re: Poor video quality with watchespn

Trying to watch ESPN from my home on PC with GigaPower connection - seems capped at very low quality. 

 

There has got to be something in the backbone between AT&T asd ESPN that is causing unacceptible conneciton quality for users. Please escalate this and make sure it is a known issue! This is not isolated! 

 

You might want to direct your complaint with the video issues here: http://espn.go.com/watchespn/feedback

This isn't just an "ESPN issue", the internet is a 2-way street between both ISP and content providers. Please escalate and work with their corporate entities to ensure we as users can have the experience we expect with the service provided from AT&T

 

Message 6 of 7
Contributor

Re: Poor video quality with watchespn

edit: double post

Message 7 of 7
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