Helpful Links

Video Quality Poor on WatchESPN

Highlighted

Video Quality Poor on WatchESPN

ATT got WatchESPN working here in metro Atlanta 08/22 in the evening.

 

Starting watching various live feeds and some replays of old football games.

 

VIDEO QUALITY IS POOR AT TIME!!!  

 

Anyone else having this issue?

 

U200

Max Internet (2nd highest speed)

iMac  OS 10.9.4  (iMac purchased new in 02/2014

 

Am open to suggestions on how to fix.

 

Thanks!

 

War Eagle!!!!

4,606 Views
Message 1 of 7
ACE - Master

Re: Video Quality Poor on WatchESPN

You might want to direct your complaint with the video issues here: http://espn.go.com/watchespn/feedback

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Tags (1)
Message 2 of 7

Re: Video Quality Poor on WatchESPN

Thanks for the help.  Have contacted ESPN through the link you provided.

 

We will see what ESPN says.  Hope they get it solved.

 

WAR EAGLE!!!!

Message 3 of 7
Contributor

Poor video quality with watchespn

Very poor video quality when streaming watchespn to my HDTV. Occasionally quality changes to HD/good, then returns to bad.
Message 4 of 7
Contributor

Re: Poor video quality with watchespn

How are you streaming? If it is via Roku try this...

 

Click home button 5 times

Click rewind 3 times

Click fast forward 2 times

 

It will take you to a screen showing download speeds. Scroll down and click "DISABLE PLAYBACK DEBUGGING" Then click on 3.5 mbps. Try watching a live feed on watchespn. It may take a few minutes to improve the picture quality but just be patient. If that doesn't work it is a server issue with espn.

Message 5 of 7
Contributor

Re: Poor video quality with watchespn

Trying to watch ESPN from my home on PC with GigaPower connection - seems capped at very low quality. 

 

There has got to be something in the backbone between AT&T asd ESPN that is causing unacceptible conneciton quality for users. Please escalate this and make sure it is a known issue! This is not isolated! 

 

You might want to direct your complaint with the video issues here: http://espn.go.com/watchespn/feedback

This isn't just an "ESPN issue", the internet is a 2-way street between both ISP and content providers. Please escalate and work with their corporate entities to ensure we as users can have the experience we expect with the service provided from AT&T

 

Message 6 of 7
Contributor

Re: Poor video quality with watchespn

An almost same video quality issue you can find  in this thread :http://www.avsforum.com/forum/26-home-theater-computers/1448942-espn-3-video-quality-very-poor.htmlPart of it could be the speed of your internet service, the other part of the puzzle is on ESPN's end. Or maybe the bit rate does not keep in pace with the resolution. Normally a 1080p video require over 3000 bit rate value. As you can see in http://www.videoconverterfactory.com/tips/improve-video-quality.html .Make sure the bit rate always rise with the increasing of resolution. If you do not understand the difference you can read this thread https://forum.videohelp.com/threads/297861-bit-rate-vs-resolution that offers a comparison between those two kinds of parameters.

Message 7 of 7
You must type a description before you click preview or reply.
Share this topic
Announcements

Welcome to the internet boards! Check out our troubleshooting articles below and don’t forget to search the forums - your question may have been answered already!

Service acting up? Click here to troubleshoot now!

For DSL related issues. We highly recommend chatting with our teams to address this as quickly as possible.

Additional Support