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Re: Uverse wireless gateway cannot be found message on app for both iphone and ipad.

Teacher

Uverse wireless gateway cannot be found message on app for both iphone and ipad.

For the past two days I have been unable to use the app because when I try to select the receiver I always get the message that the gateway can't be found. 

 

So far I have (All of these were done for both devices.)

-deleted and reinstalled the app

-closed and reopened the app

-rebooted

-tried the troubleshooting feature of the app

 

All along I do have the following:

-my list of recorded movies

-the ability to set up items for recording

- the correct guide for my location

-the ability to watch live shows on my devices

 

I cannot:

-use the app remote

-select a show from the home page on the app

-watch any shows on my television using the app because the app won't connect to the receiver

 

What next?

 

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Message 1 of 50
Contributor

Re: Uverse wireless gateway cannot be found message on app for both iphone and ipad.

Please let me know if you figured it out? I have the same problem and tried all the steps. I can't use my U-verse iPhone app to control the tvs. It started last night.
Message 2 of 50
Contributor

Re: Uverse wireless gateway cannot be found message on app for both iphone and ipad.

Please let me know if you figured it out? I have the same problem and tried all the steps. I can't use my U-verse iPhone app to control the tvs. It started last night.
Please email me if you found the solution to
alexfeghhi@yahoo.com
Message 3 of 50
Contributor

Re: Uverse wireless gateway cannot be found message on app for both iphone and ipad.

Same problem in St. Tammany Parush, Louisiana. Our remote works sporadically so we rely upon the phone app to operate the TV --- very frustrating when neither the remote nor the phone app are working. Let he know if anyone figures out the solution. Thanks.
Message 4 of 50
Contributor

Re: Uverse wireless gateway cannot be found message on app for both iphone and ipad.

Please let me know. I discovered the problem this morning. Tech support is no help. I do t have working remotes. I rely on the app. Please post the solution of you find one. 

Message 5 of 50
Tutor

Re: Uverse wireless gateway cannot be found message on app for both iphone and ipad.

I have the same problem.  I think it was after I updated my UVerse app on my iPhone.  Anyone solved the problem yet?

Message 6 of 50
Contributor

Re: Uverse wireless gateway cannot be found message on app for both iphone and ipad.

My remotes don't work either and I have always had to rely on the phone app. AT&T is sending me a newer generation remote to see if that helps with the remote issue. My current remote, per the label on the back, is a S10 series. They are sending me a S30 series remote. Until the app issue gets fixed, I'm stuck on one channel.
Message 7 of 50
Teacher

Re: Uverse wireless gateway cannot be found message on app for both iphone and ipad.

Same issue here... I can set remote recordings but the app does not work for remote control any more.

 

Says cannot fund gateway.

 

Rebooted gateway and still no help... Looks like something is broken\

 

Message 8 of 50
Tutor

Re: Uverse wireless gateway cannot be found message on app for both iphone and ipad.

You can use the front panel of the uVerse box to work like a remote.  Not easy, but it might get you off the channel.  Use the left arrow and select the GUIDE then you can move up and down and then hit select to change the channel.

Message 9 of 50
Contributor

Re: Uverse wireless gateway cannot be found message on app for both iphone and ipad.

Same message, "wireless gateway cannot be found", on my ipad.  Reboot, deleted & reloaded app.

no bono.

Message 10 of 50
Contributor

Re: Uverse wireless gateway cannot be found message on app for both iphone and ipad.

Same problem here in Dallas.   Tech support was useless.   Looks to be a bug in the app maybe??

Message 11 of 50
Contributor

Re: Uverse wireless gateway cannot be found message on app for both iphone and ipad.

 We encountered same error "Uverse wireless gateway not found" when trying to use the app last night. Can we have a resolution from ATT soon?

Message 12 of 50
Highlighted
Tutor

Re: Uverse wireless gateway cannot be found message on app for both iphone and ipad.

Same problem here in Michigan .... had AT&T tech here this AM .... definitely not a hardware problem .... he tried the U-Verse app on his android phone .... same response: "U-Verse wireless gateway not found" .... so definitely not isolated to IOS devices .... he suspects a glitch in the update U-Verse app ... tried to post a comment (unsuccessfully) on the app store website .... pls advise ASAP re a fix ...

Message 13 of 50
Tutor

Re: Uverse wireless gateway cannot be found message on app for both iphone and ipad.

footnote to previous msg .... AT&T tech this AM swapped out our RG and the U-Verse DVR so this is definitely not a hardware problem ....

Message 14 of 50
Teacher

Re: Uverse wireless gateway cannot be found message on app for both iphone and ipad.

I spent an hour on chat support this morning. It is a glitch in the app. She said they are working on it. When I asked how long it will take she said at least 24hrs. I'm hoping it won't be much more than that.
Message 15 of 50
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