08-25-2017 7:19 PM
For the past two days I have been unable to use the app because when I try to select the receiver I always get the message that the gateway can't be found.
So far I have (All of these were done for both devices.)
-deleted and reinstalled the app
-closed and reopened the app
-tried the troubleshooting feature of the app
All along I do have the following:
-my list of recorded movies
-the ability to set up items for recording
- the correct guide for my location
-the ability to watch live shows on my devices
-use the app remote
-select a show from the home page on the app
-watch any shows on my television using the app because the app won't connect to the receiver
08-25-2017 10:48 PM
08-25-2017 10:50 PM
08-26-2017 8:24 AM
08-26-2017 10:03 AM
Please let me know. I discovered the problem this morning. Tech support is no help. I do t have working remotes. I rely on the app. Please post the solution of you find one.
08-26-2017 10:38 AM
I have the same problem. I think it was after I updated my UVerse app on my iPhone. Anyone solved the problem yet?
08-26-2017 10:46 AM
08-26-2017 2:03 PM
Same issue here... I can set remote recordings but the app does not work for remote control any more.
Says cannot fund gateway.
Rebooted gateway and still no help... Looks like something is broken\
08-26-2017 2:14 PM
You can use the front panel of the uVerse box to work like a remote. Not easy, but it might get you off the channel. Use the left arrow and select the GUIDE then you can move up and down and then hit select to change the channel.
08-26-2017 2:24 PM
Same message, "wireless gateway cannot be found", on my ipad. Reboot, deleted & reloaded app.
08-26-2017 3:12 PM
Same problem here in Dallas. Tech support was useless. Looks to be a bug in the app maybe??
08-26-2017 5:35 PM
We encountered same error "Uverse wireless gateway not found" when trying to use the app last night. Can we have a resolution from ATT soon?
08-26-2017 6:13 PM
Same problem here in Michigan .... had AT&T tech here this AM .... definitely not a hardware problem .... he tried the U-Verse app on his android phone .... same response: "U-Verse wireless gateway not found" .... so definitely not isolated to IOS devices .... he suspects a glitch in the update U-Verse app ... tried to post a comment (unsuccessfully) on the app store website .... pls advise ASAP re a fix ...
08-26-2017 7:22 PM
footnote to previous msg .... AT&T tech this AM swapped out our RG and the U-Verse DVR so this is definitely not a hardware problem ....
08-26-2017 7:31 PM
Visit these related resourcesView New Device Help!
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