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Uverse internet connection doesn't work

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Uverse internet connection doesn't work

When I left for work in the morning, my AT&T DSL connection was working. When I came home after a Uverse install, it no longer worked. The installer told my wife he thought my Citrix account might be the problem, but my office IT guys say no way. The AT&T phone-support guy gave up after running through some command prompts and said my computer was the problem. My wife's computer, a Mac laptop, does work, both wirelessly and via ethernet. My computer is an ethernet connection only. I have tried various things, disabling the firewall, changing the DNS from auto to 8.8.8.8, etc., run all the diagnostics. No dice. This is a Windows Vista machine with SP2.

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Message 1 of 24
Mentor

Re: Uverse internet connection doesn't work

I'm on my wife's Mac and don't know my way around it. (I'm sure she would have no idea how to help me.)

Message 16 of 24
Mentor

Re: Uverse internet connection doesn't work

I underrated my wife! Her IP address said 192.168.1.64

Message 17 of 24
Community Support

Re: Uverse internet connection doesn't work

On a Mac, you should be able to click on that wireless icon at the top and go to open network preferences.

From there, there will be a list of all the possible ways to connect a device to the Mac.

Choose the way she is connected to highlight it and click the advanced button at the bottom right.

Click on the TCP/IP tab and it should have your information.

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 18 of 24
Community Support

Re: Uverse internet connection doesn't work

That is great to hear, but unfortunately, it means that there is something wrong with your computer settings because you should be on the same block as she is on.

She is on 192.168.1.x but you are on 192.168.2.x.

You can try to manually correct this yourself by statically programming a route in your TCP/IP stack and just use a different IP address but the same subnet mask and default gateway, but that probably won't fix it because if it is pulling the wrong IP, there is probably a bigger underlying problem.

But you can always try

IP: 192.168.1.200

Subnet Mask: 255.255.255.0 (I'm assuming it's this but confirm it with your wife's computer)

Default Gateway: 192.168.1.254 (I'm assuming it's this but confirm it with your wife's computer)

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 19 of 24
Mentor

Re: Uverse internet connection doesn't work

I tried 192.168.1.200 but got a message that I didn't have a valid IP address. When I used my wife's IP address, I was told another computer is already using it.

Message 20 of 24
Mentor

Re: Uverse internet connection doesn't work

...a valid IP configuration, I should have said.

Message 21 of 24
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Solution
Accepted by Anonymous
Accepted by Anonymous
‎09-30-2015 1:39 AM

Re: Uverse internet connection doesn't work

Are you using the correct subnet mask and default gateway?

But if that doesn't work, you can use any number 1-253 as long as no other device is using it. I just chose 200 because I didn't think anyone would be using it. Maybe you can try a lower number like 192.168.1.60.

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 22 of 24
Mentor

Re: Uverse internet connection doesn't work

I ran another diagnostic on the connection and got the strangest message. "There is nothing wrong with your internet connection." EUREKA!! All I did was try 60 instead of 200. Muchas gracias. You are an ace!

Message 23 of 24
Community Support

Re: Uverse internet connection doesn't work

That is great to hear. I am glad it is all working now. Smiley Happy

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 24 of 24
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