Tutor
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5 Messages
Uverse and home phone both down
I am a fairly new AT&T customer and so far it sucks. I have never had so much trouble with my I Internet connection in my life! The uverse goes down at least once a week and I'm stuck on the phone for hours with a service tech. Our home phone goes out along with it and my iPhone has to use cell time to access my apps. That in turn costs me data time. That I turn costs me money.
I have never been so unhappy with an Internet and wireless company ever!!! I will never recommend AT&T to a single person.
I left Comcast and tmobile because it was supposed to save me money. Not happened yet. That and the lack of service has me so angry I'm ready to cancel and go back to my old companies.
Thanks for letting me vent. I haven't been able to get anyone on the phone that gives a crap.
Enjoy your Sunday. Mine's been squashed.
I have never been so unhappy with an Internet and wireless company ever!!! I will never recommend AT&T to a single person.
I left Comcast and tmobile because it was supposed to save me money. Not happened yet. That and the lack of service has me so angry I'm ready to cancel and go back to my old companies.
Thanks for letting me vent. I haven't been able to get anyone on the phone that gives a crap.
Enjoy your Sunday. Mine's been squashed.
Accepted Solution
Official Solution
Loosedog
Tutor
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5 Messages
11 years ago
So, with that said, yes it has in effect solved my problem.
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Official Solution
Loosedog
Tutor
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5 Messages
11 years ago
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Loosedog
Tutor
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5 Messages
11 years ago
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Anonymous
New Member
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25.7K Messages
11 years ago
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aviewer
Expert
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10.1K Messages
11 years ago
Since the voice is carried on the U-verse signal, when U-verse is out, the phone is out.
You do not have to have this service. You can have U-verse internet and Plain Old Telephone Service (like with DSL) where the voice service does not ride on the U_verse signal.
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RCSMG
Expert
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23.3K Messages
11 years ago
LD
If you are interested you can send a PM to AT&TCustomerCare they are an escalation team that can get you the help you want. Watch the little blue envelope next to the Sign Out button on the forum page for message notification. As they will reply to via PM as well.
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aviewer
Expert
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10.1K Messages
11 years ago
This architecture is the same as DSL. The U_verse signal is a type of DSL. IT is not branded DSL.
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aviewer
Expert
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10.1K Messages
11 years ago
This is not something you say over the phone. Yo need to click on the underlined AT&Tcustomercare. This will give you a link to type and send a Personal Message to an escalation team.
Send your account details and problem. The care folks will work to resolve your problem where others have not succeeded.
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Loosedog
Tutor
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5 Messages
11 years ago
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Alaysia1
Contributor
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2 Messages
8 years ago
home phone [edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]
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