Upgraded to U-verse Max and only get 2.0 Mbps download if im lucky.

Highlighted
w_h
Tutor

Upgraded to U-verse Max and only get 2.0 Mbps download if im lucky.

[ Edited ]

Yesterday I switched from Elite dsl to U-verse max (12 Mbps).  Ran a speed test and only hit a max of 2 mbps if im lucky, and average around 1.6 with my wired pc.  Uploading only .25 mbps and doesnt really change.  Ran a ping test and had 0% packet lose, 0 ms jitter and a ping of 26 which is great.  I only have the U-verse internet.  Nothing else is connected or running.

Im using the Motorola NVG510 At&t sent.  Not sure what is going on here.  Ive searched high and low for any info, but most people with slow u-verse max were still getting a much faster download speed than just 2 mbps.  Any ideas?

Message 1 of 10 (6,022 Views)
Scholar

Re: Upgraded to U-verse Max and only get 2.0 Mbps download if im lucky.

Well, there's always the reboot the modem and see if that fixes it approach.

If that doesn't work, I'd suggest a call to Tech Support as even though the download speeds are 'maximum's' and not guaranteed, and speeds may well vary from test to test - a little, you're getting no where near the speed I think you should be getting.
Message 2 of 10 (5,995 Views)
ACE - Expert

Re: Upgraded to U-verse Max and only get 2.0 Mbps download if im lucky.

There is a diagnostic page on the NVG that will show your line rate both up and down.  Since I don't have that modem, I'm not real familiar with how to get to it.  Start at http://192.168.1.254 and wander around until you find it.

 

Anyway, that information will tell you whether your speed issue is due to your line conditions or something else entirely.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 3 of 10 (5,985 Views)
w_h
Tutor

Re: Upgraded to U-verse Max and only get 2.0 Mbps download if im lucky.

[ Edited ]

Broadband Status

 

Downstream Sync Rate (kbps)1787
Upstream Sync Rate (kbps)288

 

Downstream and Upstream Statistics
 DownstreamUpstream
SN Margin (dB)6.09.2
Line Attenuation (dB)71.044.2
Output Power(dBm)18.510.8
Errored Seconds1627139
Loss of Signal00
Loss of Frame00
FEC Errors00
CRC Errors4465160
Message 4 of 10 (5,953 Views)
w_h
Tutor
Solution
Accepted by topic author w_h
‎09-30-2015 1:39 AM

Re: Upgraded to U-verse Max and only get 2.0 Mbps download if im lucky.

[ Edited ]

Wow, changed my filter configuration and am now downloading around 10 mbps, and getting almost 1 up.

Message 5 of 10 (5,947 Views)
Contributor

Re: Upgraded to U-verse Max and only get 2.0 Mbps download if im lucky.

I'm afraid your connection won't be very consistent. Your Noise Margin and Line Attenuation are not adequate enough for 12 Mbps. If you get intermittent connection... Contact support as you might have a bridge tap or something wrong with your line.
Message 6 of 10 (5,917 Views)
ACE - Expert

Re: Upgraded to U-verse Max and only get 2.0 Mbps download if im lucky.

Cool. Glad you found the problem with the way the filters were installed. If you have a chance, post the stats the way they are now.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 7 of 10 (5,900 Views)
Contributor

Re: Upgraded to U-verse Max and only get 2.0 Mbps download if im lucky.

What exactly was the "change" to your filters that you performed?  I just upgraded to Max, and things actually feel slower, though I haven't done any speed tests.  Thanks

Message 8 of 10 (3,869 Views)
Tutor

Re: Upgraded to U-verse Max and only get 2.0 Mbps download if im lucky.

Same problem.....what "filter" change(s) did you make???

 

Message 9 of 10 (3,666 Views)
Employee

Re: Upgraded to U-verse Max and only get 2.0 Mbps download if im lucky.

As OP went from DSL to ADSL2+ (510 RG) suspect changed line filter between wall plate and RG.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 10 of 10 (3,663 Views)